Ajay Patel

I am a customer-focused complaint analyst with experience across fintech, quick commerce, and e-commerce support environments. I have handled escalations, drafted regulatory Final Response Letters, and resolved complex account and payment issues while maintaining brand tone.

I founded a local commerce startup, Zupik, to connect sellers and customers with one-hour delivery, demonstrating my product and operational mindset. At Amazon I provided real-time chat and email support for orders, payments, and deliveries, consistently meeting performance metrics.

At Taskus and Revolut I managed high-level escalations and complaint investigations with empathy and precision, collaborating with internal teams to deliver timely resolutions and uphold regulatory standards. I emphasize process improvement and quality assurance to reduce repeat issues.

I bring skills in data organization and automation (Sheets, APIs, Python workflows), product categorization, and team coordination, and I communicate fluently in English and Hindi. I seek roles where I can improve customer outcomes, ensure compliance, and streamline complaint handling.