Ajay Patel
@ajaypatel1
Complaint analyst focused on customer recovery, compliance, and process improvement.
What I'm looking for
I am a customer-focused complaint analyst with experience across fintech, quick commerce, and e-commerce support environments. I have handled escalations, drafted regulatory Final Response Letters, and resolved complex account and payment issues while maintaining brand tone.
I founded a local commerce startup, Zupik, to connect sellers and customers with one-hour delivery, demonstrating my product and operational mindset. At Amazon I provided real-time chat and email support for orders, payments, and deliveries, consistently meeting performance metrics.
At Taskus and Revolut I managed high-level escalations and complaint investigations with empathy and precision, collaborating with internal teams to deliver timely resolutions and uphold regulatory standards. I emphasize process improvement and quality assurance to reduce repeat issues.
I bring skills in data organization and automation (Sheets, APIs, Python workflows), product categorization, and team coordination, and I communicate fluently in English and Hindi. I seek roles where I can improve customer outcomes, ensure compliance, and streamline complaint handling.
Experience
Work history, roles, and key accomplishments
Handled high-level customer escalations, resolved complex account and payment issues with empathy, and collaborated with internal teams to deliver timely resolutions while preserving brand tone.
Customer Support Associate
Amazon India
Jan 2019 - Dec 2022 (3 years 11 months)
Provided real-time chat and email support for orders, payments, and deliveries, ensuring accurate, prompt responses and maintaining high customer satisfaction and performance metrics.
Complaint Analyst
Investigated customer complaints and drafted Final Response Letters to resolve disputes in line with regulatory and ombudsman guidelines, maintaining transparency and customer trust.
Complaint Analyst
Tinder
Handled escalations and complaint resolution to maintain customer satisfaction and compliance while collaborating with stakeholders to improve processes.
Founder
Zupik
Founded a quick-commerce startup connecting local sellers to customers with one-hour delivery, building operations and technology to improve local retail efficiency.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
Bachelor of Electronics, Electronics
2019 - 2022
Bachelor of Electronics degree completed at Barkatullah University from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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