Aiza Joy Balatucan

I am a detail-oriented customer service and clerical professional with experience across procurement, library services, legal administration, and case management. I prioritize accuracy in documentation and delivering consistent, high-quality support.

In procurement roles I managed vendor relations and purchasing records to ensure timely acquisition of materials. As a librarian and legal secretary I organized resources, maintained confidential case files, and supported teams with scheduling and document preparation.

At Peak Motors I provided frontline customer assistance, handled transactions, and worked toward customer satisfaction goals. In my current role as Senior Case Management Agent at Actionlabs (HP Service Center) I handle complex case escalations, maintain case documentation, and collaborate with cross-functional teams to improve resolution efficiency.

I am committed to organized, analytical work and continuous improvement, and I bring strong communication, administrative, and technical tool skills to every role.