Open to opportunities

Aida Valdes

@aidavaldes

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Licensed psychologist and client-relations leader with 20+ years delivering exceptional customer experiences.

Panama

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What I'm looking for

I seek roles where I can enhance client satisfaction, design positive customer experiences, lead CSR or service projects, and apply cross-cultural communication and data-informed decision making.

I am a licensed psychologist with over 20 years of client-relations, project management, and educational services experience. I have led long-term client relationship programs, designed corporate social responsibility initiatives, and implemented administrative protocols that improved efficiency and service quality.

My background spans international consultancy, educational coordination, and assessment, and I bring strong cross-cultural communication in English and Spanish. I combine empathy, problem-solving, and data-informed customer analytics training to create positive client experiences and drive organizational results.

Experience

Work history, roles, and key accomplishments

Deputy Manager

United Nature Inc.

Feb 2021 - Oct 2024 (3 years 8 months)

Oversaw administrative operations in compliance with international standards (FSC), implemented protocols that improved efficiency, reduced absenteeism, and enhanced service quality.

Operations Management Process Improvement Performance Management Policy Implementation

Director of Corporate Social Responsibility

United Nature Inc.

Oct 2018 - Oct 2024 (6 years)

Designed and executed social action programs to enhance employee well-being and community engagement, improving company social impact and staff participation.

Program Design CSR Employee Engagement Community Outreach Project Management

Client Relations Manager

United Nature Inc.

Nov 2012 - Oct 2024 (11 years 11 months)

Maintained long-term client relationships, delivered annual reports and managed profit-sharing, and resolved client concerns to sustain high satisfaction and loyalty.

Client Relationship Management Reporting Conflict Resolution Empathy Customer Service Account Management

Independent Consultant

Self Employed

Jan 2010 - Sep 2018 (8 years 8 months)

Provided administrative and customer support to local and international clients, delivered virtual assistance and represented clients at international investment conferences.

Virtual Assistance Administrative Support Market Research event support

Independent Consultant

Jan 2010 - Sep 2018 (8 years 8 months)

Provided administrative and customer support to local and international clients, including virtual assistance, conference representation, and market research for hospitality and housing projects.

Virtual Assistance Customer Support Market Research Conference Representation Client Communication Scheduling

Educational Coordinator

Oxford International School

Jan 1995 - Nov 2009 (14 years 10 months)

Coordinated admissions and assessments, provided counseling to students and families, and organized the annual University Fair in collaboration with local and international universities and embassies.

Assessments Counseling Event Coordination University Relations Onboarding