Ahmed Tahiri

I’m a Customer Support Specialist with hands-on, customer-facing experience across retail, startup, and remote support environments. I use AI tools like ChatGPT and AI-powered macros to draft, summarize, and speed up customer responses while keeping a human, customer-first tone.

I regularly manage high-volume conversations across live chat, email, and in-person channels—aiming for strong CSAT and solid First Contact Resolution (FCR). In retail, I assisted 80+ customers daily with product guidance and issue resolution, contributing to 95%+ customer satisfaction.

In remote support, I handled 50+ weekly inquiries using Zendesk while consistently meeting response time SLAs. I resolved 80% of tickets on first response, maintaining 94%+ CSAT through clear communication, root-cause troubleshooting, and full ownership until completion.

I’m comfortable working fixed remote hours and collaborating across time zones using Slack, Zoom, Google Workspace, and Asana. Bilingual in Arabic and English, I deliver multilingual support to a global customer base, with detailed documentation and reusable templates that reduce average response time by 20%.