At Hariwa fv, I’m the first point of contact for internal users, resolving IT incidents and service requests on-site and remotely. I support Microsoft 365, Windows, devices, and meeting-room equipment while following SLA agreements.
I improved the onboarding flow by standardising and pre-configuring equipment, and supported account setup and access management for new joiners and leavers. I also maintained proactive backups and recovered business-critical systems.
As a Digital Helper volunteer at Digipunt Antwerpen – Bib Arena Deurne, I support visitors with digital questions in Dutch, from smartphones and email to online government services. In my technical projects, I manage a Proxmox VE environment, built a FOG Deployment Server, and set up Windows Server Domain Controllers.
