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Coordinate import and export documentation, ensure compliance with customs and regulatory requirements, liaise with carriers and freight forwarders, prepare and review shipping documents, monitor shipment status, and resolve delays or exceptions.

Managed large amounts of incoming phone calls, generated sales leads, identified and assessed customers' needs, built sustainable relationships, provided accurate information, met sales targets and call handling quotas, and handled customer complaints.

Coordinated inbound and outbound shipments, tracked cargo movement, managed inventory records, performed stock reconciliations, scheduled carriers, prepared shipping documentation, and communicated with internal teams to resolve shipment exceptions.

Led and supervised a cargo handling team, coordinated daily operations to meet shipment schedules, implemented safety protocols, trained and coached team members, and coordinated with logistics and warehouse teams to streamline loading/unloading.

Greeted potential customers, assessed purchasing needs, provided recommendations based on automotive requirements, researched new car products and trends to stay up to date.

Provided product information, greeted customers warmly, packed products on shelves, informed customers about sales and discounts, communicated precisely about goods and services, updated customer information, monitored inventory, and operated cash register/scanner.

Bachelor of Business Administration degree from George Mason University, Cairo campus, from 2011 to 2014.