Agustín Ledesma
@agustnledesma
Detail-oriented professional with experience in customer service and education.
What I'm looking for
I am a dedicated professional with a strong background in customer service and education, currently serving as a Customer Service Representative at REACH. My experience spans roles such as English Teacher at various institutions and Claims Processor at Fluid Truck, where I honed my data processing and communication skills.
I hold a Master's Degree in Gender Studies from Universidad Nacional de Tres de Febrero, focusing on social transformation and inclusive cultural change. My educational background also includes a Higher Education Teacher degree in English, equipping me with robust teaching strategies and sociocultural awareness.
I am proficient in multiple digital tools and languages, including English at a C2 level, and Italian and Portuguese at A2. My approach is detail-oriented, results-driven, and committed to fostering positive environments in both customer service and educational settings.
Experience
Work history, roles, and key accomplishments
Customer Service Person
REACH
Dec 2023 - Present (1 year 5 months)
Delivered dedicated support as a PSR for specific offices, enhancing team efficiency and improving patient appointment scheduling. Improved appointment-setting efficiency through effective patient communication and follow-up.
Private English Teacher
FREELANCER
Feb 2010 - Present (15 years 3 months)
Adapted teaching methods to students' needs and customized a wide range of tasks for students to achieve their goals. Fostered a positive teaching environment to enhance students' performance.
English Teacher
BRITISH COUNCIL
Feb 2024 - May 2024 (3 months)
Fostered a total virtual learning environment to enhance students' language acquisition. Worked alongside the classroom teacher to complement learning strategies and complied with language requirements according to the CEFR.
Claims Processor
FLUID TRUCK
Mar 2023 - Sep 2023 (6 months)
Processed large amounts of data to charge for damage inflicted on vehicles. Conducted detail-oriented investigations to track down responsible parties and contacted customers to inform them about the billing process using Salesforce.
English Teacher
ESCUELA Nº 10 GREGORIA PEREZ
Apr 2021 - Feb 2023 (1 year 10 months)
Empowered students to achieve their academic goals and developed their critical thinking skills. Collaborated with teachers to design and implement transferable skill-building tasks.
English Teacher
ASOCIACIÓN DE EX ALUMNOS DEL LENGUAS VIVAS
Jul 2018 - Jul 2022 (4 years)
Motivated students to achieve their academic goals and adapted instructional methods to ensure student engagement. Cultivated a positive classroom environment to enhance hands-on learning.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Tres de Febrero
Master Degree, Gender Studies
2023 - 2024
Analyse social issues critically using intersectional theoretical and methodological perspectives. Manage project-building aimed at driving social transformation. Develop and implement training, education, and outreach strategies to foster an inclusive and intersectional change in culture.
Institute of Higher Education in Lenguas Vivas Juan Ramón Fernández
Higher Education Teacher in English, Education
2016 - 2021
Develop skills for teaching in different levels. Reflect upon teaching methods and approaches. Develop teaching strategies. Apply sociocultural awareness in teaching. Develop investigation skills.
Education First
Intensive Course: C1, Language Education
2014 - 2014
Participated in an intensive English course aimed at achieving proficiency in the language, focusing on all aspects of language acquisition including speaking, listening, reading, and writing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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