Agustín LedesmaAL
Open to opportunities

Agustín Ledesma

@agustnledesma

Detail-oriented professional with experience in customer service and education.

Argentina

What I'm looking for

Seeking roles that leverage my customer service and teaching expertise, focusing on professional growth and inclusive environments.

I am a dedicated professional with a strong background in customer service and education, currently serving as a Customer Service Representative at REACH. My experience spans roles such as English Teacher at various institutions and Claims Processor at Fluid Truck, where I honed my data processing and communication skills.

I hold a Master's Degree in Gender Studies from Universidad Nacional de Tres de Febrero, focusing on social transformation and inclusive cultural change. My educational background also includes a Higher Education Teacher degree in English, equipping me with robust teaching strategies and sociocultural awareness.

I am proficient in multiple digital tools and languages, including English at a C2 level, and Italian and Portuguese at A2. My approach is detail-oriented, results-driven, and committed to fostering positive environments in both customer service and educational settings.

Experience

Work history, roles, and key accomplishments

RE
Current

Customer Service Person

REACH

Dec 2023 - Present (1 year 5 months)

Delivered dedicated support as a PSR for specific offices, enhancing team efficiency and improving patient appointment scheduling. Improved appointment-setting efficiency through effective patient communication and follow-up.

FR
Current

Private English Teacher

FREELANCER

Feb 2010 - Present (15 years 3 months)

Adapted teaching methods to students' needs and customized a wide range of tasks for students to achieve their goals. Fostered a positive teaching environment to enhance students' performance.

BC

English Teacher

BRITISH COUNCIL

Feb 2024 - May 2024 (3 months)

Fostered a total virtual learning environment to enhance students' language acquisition. Worked alongside the classroom teacher to complement learning strategies and complied with language requirements according to the CEFR.

FT

Claims Processor

FLUID TRUCK

Mar 2023 - Sep 2023 (6 months)

Processed large amounts of data to charge for damage inflicted on vehicles. Conducted detail-oriented investigations to track down responsible parties and contacted customers to inform them about the billing process using Salesforce.

EP

English Teacher

ESCUELA Nº 10 GREGORIA PEREZ

Apr 2021 - Feb 2023 (1 year 10 months)

Empowered students to achieve their academic goals and developed their critical thinking skills. Collaborated with teachers to design and implement transferable skill-building tasks.

AV

English Teacher

ASOCIACIÓN DE EX ALUMNOS DEL LENGUAS VIVAS

Jul 2018 - Jul 2022 (4 years)

Motivated students to achieve their academic goals and adapted instructional methods to ensure student engagement. Cultivated a positive classroom environment to enhance hands-on learning.

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Tres de Febrero logoUF

Universidad Nacional de Tres de Febrero

Master Degree, Gender Studies

2023 - 2024

Analyse social issues critically using intersectional theoretical and methodological perspectives. Manage project-building aimed at driving social transformation. Develop and implement training, education, and outreach strategies to foster an inclusive and intersectional change in culture.

Institute of Higher Education in Lenguas Vivas Juan Ramón Fernández logoIF

Institute of Higher Education in Lenguas Vivas Juan Ramón Fernández

Higher Education Teacher in English, Education

2016 - 2021

Develop skills for teaching in different levels. Reflect upon teaching methods and approaches. Develop teaching strategies. Apply sociocultural awareness in teaching. Develop investigation skills.

Education First logoEF

Education First

Intensive Course: C1, Language Education

2014 - 2014

Participated in an intensive English course aimed at achieving proficiency in the language, focusing on all aspects of language acquisition including speaking, listening, reading, and writing.

Tech stack

Software and tools used professionally

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Agustín Ledesma - Customer Service Person - REACH | Himalayas