A Goutham
@agoutham
IT support and service desk professional at Rithika Enterprises, resolving Airtel DTH incidents and handling tickets against SLA targets.
IndiaWhat I'm looking for
At Rithika Enterprises, an authorized Airtel distributor, I resolved DTH support incidents involving hardware faults, signal loss, and connectivity issues. I managed tickets against SLA targets, provided remote guidance, and escalated unresolved cases with clear details.
In my projects, I co-authored research on a hybrid deep learning model for land-use classification and built an NLP chatbot and an image steganography tool. My technical training includes Windows and Linux troubleshooting, Active Directory administration, and network diagnostics.
Experience
Work history, roles, and key accomplishments
Dispatcher (Customer Care & Technical Support)
Rithika Enterprises
Jul 2026 - Sep 2026 (2 months)
Resolved inbound technical support incidents for DTH customers, diagnosing hardware faults, signal loss, and connectivity issues. Prioritized service requests within SLA targets and logged, updated, and closed tickets with accurate documentation.
Education
Degrees, certifications, and relevant coursework
Nalla Malla Reddy Engineering College
Bachelor of Technology, Artificial Intelligence & Machine Learning
2023 -
Grade: CGPA-7.60
Pursuing a Bachelor of Technology in Artificial Intelligence & Machine Learning, expected to complete in 2026.
Microsoft
Training, Artificial Intelligence
2024 - 2024
Completed Foundations of AI training with Microsoft and Edunet in 2024.
Microsoft
Internship, Cybersecurity
2024 - 2024
Completed a Cybersecurity Fundamentals Internship with Microsoft Tech Saksham in 2024.
Shell
Training, AI & Data Analytics
2024 - 2024
Completed AI & Data Analytics training with Shell and Edunet Foundation in 2024.
Samskruti College of Engineering & Technology
Diploma, Electronics & Communication Engineering
2020 - 2023
Grade: CGPA-6.6
Completed a Diploma in Electronics & Communication Engineering from 2020 to 2023.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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