Agatah Kimanzi
@agatahkimanzi
I turn budget, revenue, and economic data into clear planning reports and policy insights.
KenyaWhat I'm looking for
At the County Government of Machakos, I analyzed budget, revenue, expenditure, and economic indicator data to support county planning across 10 departments and 8 sub-counties. I contributed to CIDP and ADP documents, policy briefs, feasibility studies, and financial-record digitization while improving reporting turnaround by 20%.
I've also built more than four years of customer operations and brand-management experience at Watamu Adventist Beach Resort, Safaricom, and Com21. I combine Excel, STATA, Tableau, financial reporting, and client service to improve data accuracy, process efficiency, and stakeholder satisfaction.
Experience
Work history, roles, and key accomplishments
Attaché — Department of Finance, Economic Planning, Resource Management & ICT
County Government of Machakos
May 2025 - Aug 2025 (3 months)
Analyzed county budget documents, revenue projections, and expenditure reports covering an operating budget of over KES 8,900 million, supporting variance tracking across 10 county departments. Monitored budget implementation against approved allocations, flagging variances of up to 50% and escalating discrepancies for corrective action.
Head Receptionist
Watamu Adventist Beach Resort
Aug 2019 - Mar 2021 (1 year 7 months)
Managed an average of 40+ telephone and in-person inquiries daily on hotel services, room availability, and pricing with a 90% first-contact resolution rate. Designed and implemented new reception policies and procedures that cut average guest check-in/response time by 40% and improved service-quality scores.
Call Centre Agent
Safaricom PLC
Sep 2017 - May 2018 (8 months)
Maintained call handling times within target 95% of the time through disciplined hold/transfer procedures across 100+ calls handled daily. Raised customer satisfaction scores to 98% through consistent, friendly, and informative service.
Brand Ambassador
Com21 – Safaricom Agent
Mar 2015 - Sep 2017 (2 years 6 months)
Sold and promoted Safaricom internet, voice, and data packages to businesses and individuals, contributing to 30% growth in the assigned customer base. Represented the brand at 50+ public events, exhibitions, and community/media engagements to grow brand visibility.
Education
Degrees, certifications, and relevant coursework
The Catholic University of Eastern Africa
Bachelor of Economics, Economics
2022 -
Pursuing a Bachelor of Economics degree, with coursework in economic theory, statistics, and data analysis.
Oshwal College
ACCA, Accounting
2023 -
Pursuing ACCA qualification, with 4 papers completed to date.
Regional Institute of Technology
Diploma in Business Administration, Business Administration
2011 - 2013
Grade: Credit
Earned a Diploma in Business Administration with credit.
Muthale Girls’ Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2004 - 2007
Grade: B
Completed Kenya Certificate of Secondary Education with a B grade.
Advanced Institute of Technology
Certificate in Information Technology, Information Technology
2008 - 2009
Grade: Distinction
Earned a Certificate in Information Technology with distinction.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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