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Afsha Qureshi

@afshaqureshi

HR & Operations Manager at IndiaCreation supporting the VFS Global ecosystem, managing recruitment and branch operations.

India

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At IndiaCreation, supporting the VFS Global ecosystem, I managed branch operations and administration, including procurement and records. I also provided partial oversight of the Mumbai branch to help maintain operational consistency.

I handled recruitment and staffing, supervised staff, and coordinated attendance, performance management, and employee payments. I also resolved employee concerns and workplace issues.

My Master's in Industrial Psychology complements my HR experience. Through projects with InZone, Dubai, RobinHoodArmy, Revolution Prep / AMQ Solutions, and A to Z Textiles, I analyzed performance appraisal, organizational dynamics, competency needs, and leadership.

Experience

Work history, roles, and key accomplishments

Organisational & Volunteer Management Analyst

Robin Hood Army

Analysed organizational structure, volunteer coordination, leadership, teamwork, and motivation through interviews, observations, and field-based research. Examined team cohesion, intrinsic motivation, social responsibility, and organizational commitment within a non-profit environment.

Organizational Analysis Volunteer Management Leadership Teamwork Motivation Research

Performance Management & Appraisal Analyst

InZone

Analysed KPI-based performance appraisal, including supervisor ratings, self-assessment, and employee feedback. Evaluated performance management practices supporting employee development, motivation, rewards, and organizational effectiveness.

Performance Evaluation KPI Analysis Employee Feedback Performance Management Data Analysis

Personality & Leadership Assessor

Self Employed

Conducted a personality and leadership assessment for a Sales Manager, evaluating emotional intelligence, communication, leadership, motivation, and stress tolerance. Used interviews, observation, self-assessment, and supervisor feedback to assess behavioural competencies and organizational fit.

Psychological Assessment Leadership Assessment Emotional Intelligence Communication Skills Motivation Stress Tolerance Competencies Organizational Alignment

Leadership & Employee Management Analyst

A to Z Textiles

Analysed leadership, employee motivation, work allocation, and customer management within a retail organization. Applied MLQ Form 6S to assess leadership behaviours and management style.

Leadership Assessment Employee Motivation Work Allocation Customer Management MLQ Form 6S

Psychology Intern

Regional Mental Hospital, Yerwada

Gained practical exposure to psychiatric treatment, psychological interventions, and psychosocial rehabilitation, including CBT, REBT, occupational, art, dance, and vocational therapies. Observed patient care, substance-use recovery, multidisciplinary teamwork, and institutional rehabilitation practices.

Psychiatric Treatment Psychological Intervention Basics Psychosocial Rehabilitation CBT REBT Occupational Therapy Art Therapy Dance Therapy Vocational Therapy Patient Care Multidisciplinary teamwork

Competency Mapping & Training Needs Analyst

Revolution Prep / AMQ Solutions

Conducted competency mapping and Training Needs Analysis (TNA) for a Backend Software Engineer, assessing technical and behavioural competencies. Identified competency gaps and development needs, recommending training in communication, stress management, and time management.

Competency Mapping Training Needs Analysis Technical Assessments Behavioral Assessments Communication Skills Stress Management Time Management

HR & Operations Manager

IndiaCreation | VFS Global

Managed branch operations and administration, ensuring smooth daily functioning, procurement, and records. Led recruitment, staffing, staff supervision, attendance, performance management, and payroll coordination.