Afrin Alam Jui

I’m a versatile client service and operations professional with experience in healthcare intake, customer service, coordination, administration, education consulting, and digital operations.

At Rise & Shine ABA LLC, I managed end-to-end client intake and onboarding, coordinating documentation, assessments, insurance eligibility, benefits, authorizations, reauthorizations, and service readiness. I maintained accurate client records across CRM, Artemis, SharePoint, and SFTP while keeping families informed and coordinating with internal teams to move cases forward efficiently.

At Northern Light Study & Immigration Consultancy Firm, I guided students and guardians through study-abroad options, researched suitable programs, prepared applications, and coordinated university communication, examinations, and interviews. This strengthened my ability to manage multiple cases, deadlines, and client expectations simultaneously.

At Nexus 360 Limited, I managed client communication, coordinated with creative teams, maintained Facebook pages and content calendars, and monitored campaign performance. Earlier, at Norwest Industry Ltd, I handled shipment documentation and claim-related processes using SAP.

Across these roles, I have developed strong skills in client communication, intake and onboarding, documentation, CRM and data management, problem-solving, follow-up, cross-functional coordination, and remote work. I’m a fast learner who adapts quickly to new systems and industries, and I’m interested in remote opportunities where I can contribute to client experience, operations, coordination, customer support, or administrative functions.