Adriana User

I’m a Senior Operations & Customer Experience Specialist with over 20 years of diverse experience across IT Management, Medical Services, and Customer Support, specifically for the DACH market (Germany, Austria, Switzerland). I’m trusted for crisis management, de-escalation, and team coordination in multicultural environments, with bilingual German and English communication.

In my current role as a Medical Operations Assistant & Team Coordinator at Kursana Domizil Aalen, I manage team workflows by creating shift schedules and distributing operational tasks. I handle medical emergencies—providing first aid and organizing hospital transport logistics—while also supporting residents’ families through facility presentations and ongoing stakeholder management.

Previously, I served as a Senior Customer Support Specialist (German & English) at Sparkware Technologies, where I provided bilingual high-level support for an international platform. I managed complex financial transactions and account restrictions, prevented high-risk mental health situations through crisis management, and consistently met or exceeded performance indicators (KPIs) with strict compliance standards.

Earlier, at Teletrac Navman, I worked as a Safety & Security Support Specialist (DACH Market), monitoring and managing vehicle security alarms and coordinating with security teams for confirmed theft cases. I bring the same calm, empathic approach to high-stress customer needs—and before that, I led Abe Computers SRL as Founder & General Manager, overseeing 19 years of business management across hardware assembly, system configuration (Windows/BIOS), sales, and customer support.