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adeshina adeniyi

@adeshinaadeniyi

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QA Engineer | AI Tester (LLM, RAG, Agentic AI) | CX Strategist

Nigeria

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What I'm looking for

I’m looking for a role where I can apply my skills in software testing and QA, both manual and automated while expanding my expertise in AI testing and automation. I value collaborative teams, opportunities to learn from challenging projects, and a culture that prioritizes quality and continuous improvement.

I’m a QA Engineer skilled in both manual and automated testing, with growing expertise in AI testing (LLMs, RAG, and agentic AI). I specialize in ensuring software quality through exploratory testing, functional testing, and close collaboration with engineering and support teams. Passionate about continuous improvement, I thrive on building reliable, user-centered products that earn trust and drive growth.

Experience

Work history, roles, and key accomplishments

Current

QA Engineer

Current

Forecasa

Apr 2025 - Present (8 months)

● Built QA process and infrastructure from scratch, introducing structured test plans,
cases, and automation.
● Designed Promptfoo-driven AI evaluation suites for LLM, RAG, and agent workflows.
● Tested and validated Forecasa’s AI assistant and NLS features, surfacing edge cases for
reliability.
● Collaborated with developers and product managers to ensure smooth releases

Automated Testing Manual Testing Manual QA API Testing GenAI Testing REST API Testing Google Sheets GitHub Actions Github Workflows CI CD Pipelines Gitlab CI Gitlab Gitlab Pipelines RAG LLM Agentic AI

QA Engineer

Dobility

Oct 2021 - Feb 2025 (3 years 4 months)

As a QA Engineer at Dobility, I develop test plans, test cases, and reports for mobile, web, and desktop applications. I perform functional testing using both manual and automated procedures, manage bug tracking and reporting, and facilitate communication between the development team and support regarding user-reported bugs.

Test Plans Automation Testing Functional Testing Selenium Documentation Mobile Testing Web Testing Team Collaboration

QA Engineer & Customer Support Operations

Invisible Tech

Oct 2019 - Oct 2021 (1 year 11 months)

In my role at Invisible Tech, I managed testing processes for both new and existing features on web and mobile platforms. I handled bug tracking, created user knowledge bases, and improved onboarding sequences while ensuring quality assessments of client deliveries.

Knowledge Base Mobile Testing Web Testing Client Management Team Collaboration Onboarding

Customer Experience & Support Lead

(ntel)

Oct 2018 - Oct 2019 (1 year)

As the Customer Experience & Support Lead at (ntel), I prioritized customer issue resolution within SLAs, supervised the technical support team, and conducted user acceptance tests for product deployments. I also focused on process development and training for continuous improvement.

Customer Support SLA Management User Acceptance Testing Team Supervision Process Development Training Technical Support

Back Office Support Lead

Consol

May 2017 - Oct 2018 (1 year 5 months)

In my position as Back Office Support Lead at Consol, I supervised the back office team, prepared insightful reports for customer resolution, and collaborated with various teams to address customer complaints while ensuring KPIs were met.

Team Supervision Reporting KPIs Collaboration Quality Assurance Incident Management

Customer On-boarding Lead

Consol

May 2017 - Sep 2017 (4 months)

As Customer On-boarding Lead at Consol, I was responsible for managing the onboarding process for new customers, ensuring a smooth transition and positive experience.

Customer Onboarding Process Management Customer Experience Transitions

Back Office Executive

Consol

Nov 2016 - May 2017 (6 months)

In my role as Back Office Executive at Consol, I supported the back office operations, handling customer inquiries and ensuring efficient service delivery.

Customer Support Back Office Operations Service Delivery

Customer Care Representative

Consol

Apr 2016 - Nov 2016 (7 months)

As a Customer Care Representative at Consol, I provided direct support to customers, addressing their inquiries and ensuring satisfaction with services.

Customer Care Customer Satisfaction Support

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

Bachelor of Science, Banking and Finance

2010 - 2014

Studied Banking and Finance, focusing on financial management, investment strategies, and economic principles. Developed analytical skills and a strong understanding of financial systems and markets.