adeshina adeniyi

As a QA Engineer at Dobility, I develop test plans, test cases, and reports for mobile, web, and desktop applications. I perform functional testing using both manual and automated procedures, manage bug tracking and reporting, and facilitate communication between the development team and support regarding user-reported bugs.

In my role at Invisible Tech, I managed testing processes for both new and existing features on web and mobile platforms. I handled bug tracking, created user knowledge bases, and improved onboarding sequences while ensuring quality assessments of client deliveries.

As the Customer Experience & Support Lead at (ntel), I prioritized customer issue resolution within SLAs, supervised the technical support team, and conducted user acceptance tests for product deployments. I also focused on process development and training for continuous improvement.

In my position as Back Office Support Lead at Consol, I supervised the back office team, prepared insightful reports for customer resolution, and collaborated with various teams to address customer complaints while ensuring KPIs were met.

As Customer On-boarding Lead at Consol, I was responsible for managing the onboarding process for new customers, ensuring a smooth transition and positive experience.

In my role as Back Office Executive at Consol, I supported the back office operations, handling customer inquiries and ensuring efficient service delivery.

As a Customer Care Representative at Consol, I provided direct support to customers, addressing their inquiries and ensuring satisfaction with services.

Studied Banking and Finance, focusing on financial management, investment strategies, and economic principles. Developed analytical skills and a strong understanding of financial systems and markets.