Adela User
@adelauser
Multidisciplinary IT professional with 10+ years of experience.
RomaniaWhat I'm looking for
I am a multidisciplinary IT professional with over 10 years of experience in application support, manual QA testing, and CRM/CMS troubleshooting. My proven track record includes resolving technical issues through various channels, ensuring reliable support for SaaS, e-commerce, and CMS platforms. I excel in bug triage, technical documentation, and collaborating with engineering teams to enhance product quality and performance.
As a detail-oriented and client-focused individual, I possess strong written communication skills, which I have demonstrated through technical documentation and client-facing support. I thrive in remote, async-first work environments, where I can leverage my expertise in multichannel troubleshooting, issue resolution, and process optimization to deliver exceptional results.
Experience
Work history, roles, and key accomplishments
Technical Support and QA Testing Specialist
Freelancer Technology
May 2018 - Present (7 years 3 months)
Developed 10+ websites and integrated REST APIs using PHP, MySQL, and WordPress. Enhanced performance of 30+ sites via GTmetrix and PageSpeed Insights, improving load times by 20%.
Technical Support Professional
RBI
May 2022 - Jan 2024 (1 year 8 months)
Delivered multi-channel support (email/chat/phone) to 300+ franchisees, resolving software issues. Collaborated with cross-functional teams to maintain 99.9% app stability across iOS, Android, Windows, and iPad.
Technical Support Agent
Computer Generated Solutions
Oct 2020 - Apr 2021 (6 months)
Delivered L1 support to 100+ users weekly via chat, email, and remote tools. Diagnosed 150+ incidents monthly, involving login, access, and configuration issues.
Assistant Manager and Receptionist
Barre Fitness Academy
Jun 2016 - Mar 2020 (3 years 9 months)
Oversaw front-desk operations for 100+ weekly clients, managing scheduling and client requests. Coordinated 15+ internal events and marketing campaigns annually.
PHP Developer
Pentalog
Sep 2012 - Oct 2015 (3 years 1 month)
Built and maintained 20+ responsive websites using PHP, MySQL, WordPress, Joomla, and Magento. Improved SEO rankings, increasing organic traffic by 20% and reducing page load times by 15%.
Technical Support Specialist
ALARMCOD
Nov 2008 - Aug 2012 (3 years 9 months)
Provided L1/L2 support to clients, resolving 40+ technical problems monthly across software and CCTV systems. Installed 30+ DVR systems and completed structured cabling at 10+ customer locations.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bucharest
Bachelor's, Computer Science
2004 - 2007
Studied Computer Science at the University of Bucharest. Gained foundational knowledge in various aspects of computer science.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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