At 0211 Excelerate, I’m developing project management and coordination skills through remote training. I practise organizing tasks, planning projects, and using digital workplace tools.
In practical support projects, I worked through ticket management, support views, automation, and SLA configuration in Zendesk. I also practised setting up support teams and ticket policies in Freshdesk.
My HubSpot CRM project involved organizing company and customer records and working through a simulated customer journey from first contact to payment. I’ve also practised task coordination with Monday.com, Trello, and ClickUp, alongside file and communication workflows using Dropbox and Slack.
