Achraf CHAFALOU

Provided post-go-live support in the SAP PM/CS environment, including incident management and production support. Handled user requests for changes and enhancements during the TOM hypercare period.

Worked on the GOTAM strategic SAP PM transformation project, migrating from SAP ECC to SAP S/4HANA. Defined and implemented the overall test strategy and coordinated test phases with business stakeholders.

Executed international rollout of the SAP S/4 PM/EAM Core Model in Togo and Congo. Analyzed business requirements, configured the PM module, and supported users transitioning from DimoMaint to SAP PM/EAM.

Redesigned the maintenance process known as FreeChoice in SAP ECC PM. Managed incidents and change requests, and led functional workshops with business users.

Contributed to the PUMA project harmonizing maintenance processes. Led functional design workshops, wrote functional specifications, configured SAP ECC PM, and performed data migration for maintenance objects.

Analyzed maintenance costs for the rail network and rolling stock on S/4HANA using SAP PM.

Ensured reliability and consistency of SAP master data in MM and PP modules. Improved data quality and governance, and provided operational support to business users.

ISTQB Foundation certification in designing and implementing software tests.

SAP S/4HANA Asset Management (EAM/PM) certification.

Master's in Industrial Engineering from Jean Monnet University, Saint-Étienne, France.

Engineering degree in logistics and transport from Abdelmalek Essaâdi University, Tétouan, Morocco.