Abuoma Ezeh
@abuomaezeh
Quality Assurance Auditor at JACUZZI BATH REMODEL who improved demo rates from 89% to 97%.
NigeriaWhat I'm looking for
At JACUZZI BATH REMODEL, I monitored and scored calls against quality criteria, checking script adherence, policy compliance, tone, and accuracy. I improved demo rates from 89% to 97% by refining QA metrics and sharing customer insights.
I wrote structured feedback for agents and flagged performance trends, collaborating with managers on focused coaching sessions. I documented evaluation scores and reports in Salesforce.
Before becoming a Quality Assurance Auditor, I worked as an Appointment Scheduler at JACUZZI BATH REMODEL. I scheduled over 50 client appointments per week and created a Salesforce follow-up system that cut appointment no-show rates by 12% in the first month.
At PREMIER SOURCE LLC, I placed outbound calls to explain insurance options and updated CRM lead records, improving lead tracking accuracy by 20%. I also bring training in Python, SQL, and data science, including data cleaning and machine learning.
Experience
Work history, roles, and key accomplishments
Quality Assurance Auditor
Jacuzzi Bath Remodel
Feb 2025 - Mar 2026 (1 year 1 month)
Monitored and scored call center agents' calls against quality criteria, checked script adherence and policy compliance, and provided actionable feedback. Improved demo rates from 89% to 97% by refining QA metrics and sharing customer insights.
Appointment Scheduler
Jacuzzi Bath Remodel
Nov 2023 - Feb 2025 (1 year 3 months)
Answered incoming calls and placed outbound calls to qualify leads, scheduled over 50 client appointments per week, and created a follow-up system in Salesforce that cut no-show rates by 12%.
Customer Support Specialist
Premier Source LLC
Oct 2022 - Jun 2023 (8 months)
Placed outbound calls to potential clients to explain insurance options, cleaned up CRM lead records improving tracking accuracy by 20%, and managed sensitive client information with strict privacy and compliance.
Education
Degrees, certifications, and relevant coursework
Early Code Institute
Professional Certificate, Data Science
Professional Certificate in Python with Data Science, completed in July 2026.
Coventry University
Digital Marketing Strategy, Digital Marketing
Digital Marketing Strategy certification from Coventry University, completed in 2022.
University of Leeds
Communication and Interpersonal Skills at Work, Communication
Communication and Interpersonal Skills at Work certification from University of Leeds, completed in 2020.
Nnamdi Azikiwe University
Bachelor of Science, Media and Communications
Bachelor of Science in Media and Communications from Nnamdi Azikiwe University, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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