Adams Aminu
@adamsaminu
Senior Quality Assurance Analyst specializing in call analytics, compliance, and data-driven quality.
NigeriaWhat I'm looking for
I’m a Senior Quality Assurance Analyst with multidisciplinary experience spanning healthcare and digital platforms. I focus on structured data evaluation, compliance auditing, and research-driven analysis, translating complex information into actionable insights. I’m recognized for precision, consistency, and high performance in remote, data-intensive environments.
In my current role, I review and classify 100–150+ business calls daily to maintain compliance and quality assurance standards, while identifying recurring interaction patterns to improve operational performance. I deliver structured audit reports supporting data integrity, mediate disputes by correcting reviewer classifications, and adjudicate disagreements between reviewers. Previously, I worked as an Audio Call Reviewer and completed a Hematology Department internship, and I’m currently pursuing an MSc in Epidemiology in Public Health.
Experience
Work history, roles, and key accomplishments
Senior Quality Assurance Analyst
Century Interactive - Humanatic Platform
Feb 2022 - Present (4 years 3 months)
Reviewed and classified 100-150+ business calls daily for call analytics, compliance, and quality assurance while maintaining high accuracy at sustained volume. Produced structured audit reports, mediated disputed evaluations, and mentored reviewers to improve consistency across the platform.
Audio Call Reviewer
Century Interactive - Humanatic Platform
Dec 2020 - Feb 2022 (1 year 2 months)
Evaluated inbound and outbound calls across multiple industries and categorized structured interaction data for compliance and reporting. Maintained adherence to quality and compliance standards and achieved strong performance ratings during initial review cycles.
Hematology Intern
KingsCareHospital
Jun 2019 - Dec 2019 (6 months)
Assisted hematology investigations and laboratory diagnostics by recording and validating laboratory results with documented accuracy. Supported quality control procedures and contributed to organized patient data management and structured data recording.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University, Zaria
Master of Science, Epidemiology in Public Health
Ongoing MSc in Epidemiology in Public Health at Ahmadu Bello University, Zaria.
Federal University of Technology, Minna
Bachelor of Science, Biochemistry
2023 -
Pursued a BSc in Biochemistry at the Federal University of Technology, Minna.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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