abril micaela vieyra
@abrilmicaelavieyra
I build clear customer education and scalable content operations for international teams.
ArgentinaWhat I'm looking for
At STUDIESIN, I lead Student Success operations for a European-market EdTech company, overseeing 65+ international client journeys and turning regulatory and admissions requirements into clear bilingual checklists, walkthroughs, and action plans.
I've also supported high-volume e-commerce operations for Ysabel Mora, developed reusable documentation and workflows, and run MUSH, where I create editorial layouts, visual identities, pitch decks, and digital media for creative clients.
Experience
Work history, roles, and key accomplishments
Head of Operations / Student Success Team Manager
STUDIESIN
Jul 2025 - Present (1 year 2 months)
Lead Student Success operations for a European-market EdTech company, creating scalable SOPs, onboarding frameworks, and service standards. Oversee 65+ concurrent international client journeys and coordinate multi-stakeholder communication.
Customer Support & Operations Specialist
REMOTERS
Oct 2024 - Present (1 year 11 months)
Execute 50-80 daily customer touchpoints for e-commerce post-sale operations with brand-aligned empathy and precision. Manage shipping issues, returns, stock discrepancies, and refunds across Zendesk, Shopify, and Odoo.
Founder & Graphic Designer
MUSH
Jan 2020 - Jan 2026 (6 years)
Designed visual identities, editorial layouts, pitch decks, and digital media for commercial and creative clients. Managed end-to-end client communications, creative briefs, typography hierarchy, and final production deliverables.
Student Success Representative
STUDIESIN
Jan 2023 - Jul 2025 (2 years 6 months)
Guided international students from onboarding to application completion with personalized tracking and proactive follow-ups. Developed reusable documentation, FAQs, and email workflows to standardize institutional processes.
Virtual Office Assistant
STARTUPHUBS
Jan 2020 - Oct 2023 (3 years 9 months)
Supported global distributed teams with project tracking, calendar coordination, documentation, and stakeholder communications.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Rafaela
Bachelor's Degree, Creative Industries
Pursuing a Bachelor's degree in Creative Industries, currently in progress.
UTN FRBA
Diploma, Editorial Design
Completed a Diploma in Editorial Design.
Universidad Nacional de Cuyo
Studies, Graphic Design
Studied Graphic Design at Universidad Nacional de Cuyo.
Scrum Foundations
Certification, Scrum
Completed certification in Scrum Foundations.
Postman API Fundamentals
Certification, API
Completed certification in Postman API Fundamentals.
Software Testing & QA
Certification, Software Testing
Completed certification in Software Testing & QA.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Job categories
Skills
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