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Abraham Kwada

@abrahamkwada1

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Customer service representative at SportyBet resolving account, payment, and platform support enquiries.

Nigeria

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What I'm looking for

I’m eager to use my customer support experience and operational background to excel in a Customer Representative role.

At SportyBet Nigeria, I handled real-time customer enquiries through live chat and email, resolving account, transaction, and technical platform issues. I maintained a First Contact Resolution rate above 92% while following company service standards and security protocols.

At Yaks Dave Communication, I managed daily operations and customer communications, and supervised and trained customer care staff. I also reviewed client feedback to improve operational procedures, satisfaction, and response times.

In my independent practice, I conducted career coaching sessions and created action plans around clients’ career goals. As Special Adviser / Communications Assistant at Office of Senator Bindow, I advised on public engagement and addressed constituent enquiries.

Experience

Work history, roles, and key accomplishments

Online Customer Service Representative

SportyBet Nigeria

Managed high-volume real-time inbound customer inquiries via digital live chat and email ticketing platforms, resolving 80+ customer tickets daily with high accuracy. Guided users through account registration, KYC verification, deposit/withdrawal inquiries, betting rules, and technical platform troubleshooting.

Customer Service Live Chat Email Support Ticket Management KYC Troubleshooting De escalation First Contact Resolutions SLA Compliance

Professional Career Coach & Consultant

Independent Practice

Conducted individual coaching sessions focused on improving clients' communication skills, professional confidence, and career strategy. Assessed client needs with active listening and provided customized action plans to help them achieve career goals.

Career Coaching Communication Skills Active Listening Action Planning Client Mentor and Educator

Special Adviser / Communications Assistant

Office of Senator Bindow

Advised on public engagement strategies and constituent relations protocols. Addressed constituent inquiries with diplomacy, professionalism, and discretion.

Public Engagement Constituent Relations Diplomacy Communication Skills Advisory

Operations Manager

Yaks Dave Communication

Managed daily business operations and customer communications to guarantee standard-setting customer service delivery. Supervised and trained customer care staff on service protocols, active listening, and efficient complaint resolution.

Operations Management Customer Service Corporate Trainer Complaint Resolution Customer Satisfaction Cross team coordination