Open to opportunities

Abraham Botchway

@abrahambotchway

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Dedicated Front Desk Officer with a strong commitment to customer service.

Ghana

Message

What I'm looking for

I am looking for a role in a supportive environment where I can utilize my customer service skills and contribute to a positive organizational image.

I am a dedicated and highly organized professional with a strong focus on providing exceptional customer service as a Front Desk Officer. My experience in dynamic environments has equipped me with the skills to manage administrative tasks efficiently, coordinate schedules, and handle customer inquiries with professionalism. I pride myself on my excellent communication skills and attention to detail, which allow me to create a welcoming atmosphere for all visitors.

Throughout my career, I have demonstrated a commitment to excellence in every role I undertake. As the Managing Director at GreyPlay Amusement Park, I successfully recruited and trained staff while planning educational programs that enhanced the visitor experience. My freelance work as a Video Editor and Graphic Designer has further honed my creative abilities, allowing me to engage audiences effectively through visual storytelling.

Experience

Work history, roles, and key accomplishments

Video Editor and Graphic Designer

Freelance

Apr 2024 - Jun 2025 (1 year 2 months)

Edited short-form videos for social media platforms to enhance engagement and clarity. Designed visually appealing cover pages to align with brand style and attract viewers.

Video Editing Graphic Design Sound Design

Managing Director

GreyPlay Amusement Park

Jan 2022 - Mar 2024 (2 years 2 months)

Recruited, trained, and supervised playground staff. Planned and executed educational programs and activities, while generating periodic reports for the CEO/Owner.

Staff Supervision Program Management Customer Service Operations Management

IT Technician/Facilitator

Scholars International School

Jan 2021 - Dec 2022 (1 year 11 months)

Set up and maintained computer labs, networks, and software systems. Ensured cybersecurity protocols and data backups were in place.

IT Support Network Administration Cybersecurity Data Backup

Assist Clearing/Forwarding Agent

ACHII CONSULT

Jan 2019 - Dec 2021 (2 years 11 months)

Processed import/export documentation and ensured compliance with customs regulations. Coordinated the clearance and delivery of goods from the port to clients.

Import Export Documentation Customs Compliance Logistics Coordination Client Communication Documentation

Cashier

Grand Finale Supermarket

Jan 2015 - Dec 2017 (2 years 11 months)

Handled cash, credit/debit transactions, and issued receipts. Maintained accurate transaction records and provided excellent customer service.

Customer Service Retail Operations

Education

Degrees, certifications, and relevant coursework

NCC Education/IPMC

Advanced Diploma, Business Information Technology

Completed an advanced diploma focusing on the integration of business principles with information technology. Gained expertise in IT management, system analysis, and business operations.

NCC/Intercom Programming & Manufacturing Co. Ltd. (IPMC)

Diploma, Business Information Technology

Obtained a diploma in Business Information Technology, covering foundational concepts in IT and business applications. Developed skills in data management, software applications, and business processes.

St. Martins Senior High School

West African Senior School Certificate, General Studies

Completed secondary education and earned the West African Examination Certificate (WASSCE). Focused on a broad curriculum preparing for higher education.

Blessed Schools Complex Limited

Basic Education Certificate, General Studies

Completed basic education and obtained the Basic Education Certificate Examination (BECE). Developed fundamental academic skills across various subjects.