Nikhila Madhunala
@nikhilamadhunala
Insightful Data Analyst improving customer experience through data-driven insights.
United StatesWhat I'm looking for
I am an insightful Data Analyst with a strong background in enhancing customer experience and retention analysis within the telecommunications sector. My proficiency in SQL, Python, and Power BI allows me to deliver actionable insights that significantly reduce churn and optimize customer service operations. I have a proven track record of automating reporting processes and building real-time dashboards that support data-driven decision-making.
Throughout my career, I have collaborated with stakeholders to translate complex business needs into technical solutions, improving service delivery and customer satisfaction in highly competitive environments. My experience includes working on impactful projects, such as applying customer segmentation techniques and churn analysis to telecom subscriber data, which has led to improved retention strategies and increased customer lifetime value.
I am passionate about leveraging data analytics to drive business success and am always eager to learn and adapt to new challenges. My goal is to continue making a positive impact in the field of data analytics, contributing to strategic decisions that enhance operational performance and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Data Analyst
Quantium
Feb 2025 - Feb 2025 (0 months)
Applied customer segmentation and churn analysis techniques to telecom subscriber data, delivering insights through Power BI dashboards to support retention strategies and improve customer lifetime value. Cleaned and transformed over 260,000 transaction records using SQL and Python, ensuring data accuracy and usability. Built comprehensive Power BI dashboards to visualize sales trends, customer de
Data Analyst
Infosys
Jan 2021 - Present (4 years 6 months)
Automated CRM data models and reporting pipelines to improve customer service performance tracking and support strategic operations in telecom service management. Designed and implemented over 20 SQL-based models to streamline data extraction and business reporting from Westpac’s CRM. Automated ETL pipelines to process over 100,000 Siebel CRM records daily, reducing processing time by 40% and manu
Data Analyst Intern
Powersoft Global Pvt Ltd
May 2020 - Present (5 years 2 months)
Developed operational dashboards and performed data tracking to optimize network service delivery and operational performance in telecom or managed service environments. Extracted and analysed over 200,000 production records using SQL and MySQL, identifying anomalies and trends in pharmaceutical manufacturing. Built Python automation scripts to enhance ETL pipeline throughput, enabling hourly dash
Education
Degrees, certifications, and relevant coursework
UTUniversity of North Texas
Master’s in Business Analytics, Business Analytics
Grade: 3.2/4.0
Relevant Coursework: Predictive Analytics, Data Visualisation, Big Data, CRM Systems. Capstone project ranked top 5 for analytics excellence.
CMR College of Engineering and Technology
Bachelor of Technology, Computer Science
Grade: distinction
Final Project: Developed SQL and Python-based dashboard, reducing manual academic report generation by 40%.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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