Open to opportunities

Juwan Drones

@juwandrones

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Curious and proactive Data Analyst with a passion for optimization.

United States

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What I'm looking for

I am looking for a role that fosters growth, encourages collaboration, and allows me to leverage data to drive impactful decisions.

I am a Data Analyst with a strong background in financial portfolio analysis and a proven track record of optimizing settlement success rates. Currently, I work at National Debt Relief, where I have successfully leveraged Excel pivot tables to track historical business strategies, resulting in a 20% increase in settlement success rates. My analytical skills have also led to a 30% improvement in affordability assessments through the use of Salesforce dashboards, ensuring compliance with FDCPA standards.

In addition to my role at National Debt Relief, I participated in the Analytics Accelerator Program, where I honed my data analysis skills in a collaborative environment. I utilized tools such as SQL, Tableau, and GitHub to uncover actionable insights that drive business impact. My academic background in Business Administration and Finance from the University of Texas at Arlington further solidifies my expertise in data-driven decision-making.

Throughout my career, I have consistently delivered data-driven recommendations that enhance customer experience and operational efficiency. My experience at American Airlines Center involved analyzing ticket scans to optimize entry procedures, resulting in a 35% reduction in wait times. I am passionate about using data to create lasting impacts on business performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Debt Strategy Analyst

Current

National Debt Relief

Aug 2024 - Present (9 months)

Optimized settlement success rates by 20% using Excel pivot tables and data-driven negotiation strategies. Increased efficiency in affordability assessments by 30% using Salesforce dashboards to analyze client portfolios and forecast cash flows. Reduced processing time by 25% by structuring creditor-approved contracts and collaborating on web-based automation tools.

Excel Salesforce Automation Tools Data Analysis Negotiation Financial Analysis Workflow Optimization

Current

Customer Experience Analyst

Current

American Airlines Center

Aug 2019 - Present (5 years 9 months)

Delivered data-driven recommendations by synthesizing qualitative feedback and behavioral data, leading to enhancements that drove a 92 NPS score. Analyzed 20K+ ticket scans per event using TM1 to detect fraud, model peak entry periods, and optimize procedures, reducing wait times by 35%. Partnered cross-functionally to implement mobile ticketing solutions based on A/B testing insights, reducing m

Data Analysis NPS TM1 Fraud Detection A B Testing Customer Experience

Data Analyst

Analytics Accelerator Program

Jan 2025 - Mar 2025 (2 months)

Participated in a 3-month program mastering end-to-end data analysis using Excel, SQL, Tableau, and GitHub to drive business impact. Conducted e-commerce sales analysis using Excel and SQL, identifying key regional performance and creating visualizations. Built a dynamic Tableau dashboard for healthcare marketing analysis, analyzing metrics to deliver actionable insights and maximize ROI.

Excel SQL Tableau GitHub Data Analysis Data Storytelling Data Visualization Business Impact

Inventory Analyst

Footlocker

Jul 2018 - Mar 2020 (1 year 8 months)

Enhanced inventory accuracy by 95% by conducting data validation and reconciliation using ID Cloud manifest reports, reducing lost inventory by 45%. Increased product availability by 20% through demand-driven stock redistribution, analyzing sales and inventory turnover trends. Reallocated high-performing products across different store locations, improving sales and customer satisfaction.

Data Validation Reconciliations Stock Verification Sales Analysis

Education

Degrees, certifications, and relevant coursework

Forage

Accenture North American Data Analytics and Visualization, Data Analytics and Visualization

2023 - 2024

Activities and societies: Completed projects including OlO-Mango Ecommerce Sales Analysis using Excel and SQL, and Wisp Healthcare Marketing Analysis using Tableau, applying data analysis techniques to derive business insights.

Selected for a collaborative 3-month program mastering end-to-end data analysis. Applied Excel, SQL, Tableau, and GitHub to uncover actionable insights and enhance decision-making.

University of Texas at Arlington

Bachelor of Business Administration, Business Administration and Finance

2016 - 2020

Studied core principles of business administration and finance. Gained knowledge in areas such as accounting, economics, financial management, and business strategy.