Open to opportunities

Abigail Dennis

@abigaildennis

I lead customer service teams and resolve complex client issues across banking, account management, and executive support.

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Support, Customer Success, or Client Services role with an international organization where I can resolve customer issues, build client relationships, and improve service delivery.

At Pennywise Microfinance Bank, I lead customer service operations, supervise a service team, and manage complex escalations to deliver timely resolutions.

I've progressed from Teller and Customer Relationship Trainee to Customer Service Officer, Account Manager, and Customer Service Lead. Across these roles, I've supported customer transactions, maintained accurate records, managed customer portfolios, built client loyalty, and coordinated with internal teams to improve service delivery.

Alongside my banking work, I provide ticketing, travel, scheduling, and administrative support at Mojdopfun Investment Ltd, serving as a key contact for clients and vendors.

I'm seeking remote Customer Support, Customer Success, or Client Services opportunities with international organizations where I can strengthen customer relationships and improve service experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Lead (Team Lead)

Current

Pennywise Microfinance Bank

Jan 2024 - Present (2 years 8 months)

Lead and supervise the customer service team, ensuring high service standards and continuous improvement. Manage complex customer escalations and deliver timely resolutions.

Customer Support Team Leadership Escalation Management Service Improvement performance reporting