abhijeet chavda
@abhijeetchavda
Customer Success leader at o9 Solutions leading its India manufacturing portfolio, where ARR grew from $3.5M to $6.5M.
IndiaWhat I'm looking for
At o9 Solutions, I lead the India manufacturing portfolio and a team of 15–18 across a 15-account enterprise portfolio. During this period, portfolio ARR grew from $3.5M to $6.5M, supported by adoption-led expansion.
At a paints and coatings manufacturer, I replaced a vendor-led support model with o9 ownership. We delivered three zero-disruption upgrades, cut S&OP batch runtime by 51%, shortened the S&OP cycle from 11 days to 4–6, and eliminated customer escalations.
For a global brewing major, I helped turn around a churn-risk relationship from NPS −60 to +36 in nine months through executive governance and escalation management. The recovery contributed to a successful three-year renewal and contract value growth from $5M to $15M.
Before o9 Solutions, I led global demand planning at Danfoss, reducing inventory by 20% using improved forecasting models and planning parameters. At JSW Group, I helped establish its first S&OP process and co-developed forecasting models as a foundation for SAP APO adoption.
Experience
Work history, roles, and key accomplishments
India Cluster Head, Senior Customer Success Manager
Apr 2021 - Present (5 years 7 months)
Leads the India manufacturing portfolio and team, accountable for executive relationships, account health, value realisation, and Customer Success support cost. Drove portfolio ARR growth from $3.5M to $6.5M and reduced support cost to under 10%.
Customer Success Manager, Global Enterprise Accounts
Apr 2021 - Present (5 years 7 months)
Managed global enterprise accounts, turning around a churn-risk relationship with a global brewing major from NPS -60 to +36 in 9 months. Resolved 99.27% of tickets on time in 2023 and built SLA frameworks delivering 40% faster resolution.
Led global S&OP and demand planning for the Drives division across India, the US, Europe, and China using SAP APO and Anaplan. Reduced inventory by 20% through improved forecasting models and planning parameters.
Sales & Operations Planning Manager
JSW Group
May 2010 - Nov 2015 (5 years 6 months)
Established core planning processes and governance structures from the ground up. Led the transition from manual planning to data-driven operations and built the company's first S&OP process.
Owner
Match Box Apparel & Accessories
Apr 2008 - Dec 2009 (1 year 8 months)
Ran own apparel business.
Management Trainee
JSW Group
Aug 2007 - Mar 2008 (7 months)
Management trainee at JSW Group.
Education
Degrees, certifications, and relevant coursework
Mumbai Education Trust (MET)
Master's Degree, Marketing Management
2005 - 2007
Pursued a Master's degree in Marketing Management from Mumbai Education Trust, Mumbai, from 2005 to 2007.
Narsee Monjee College
Bachelor of Commerce, Commerce
2001 - 2004
Completed a Bachelor of Commerce from Narsee Monjee College, Mumbai, from 2001 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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