Open to opportunities

Abey Hassan

@abeyhassan

Message

Software developer who builds web tools and strengthens customer and community engagement through technology.

Kenya

Message

What I'm looking for

I’m looking for a software/web role where I can build practical applications, collaborate across teams, and improve customer experience—while leveraging ICT support and community/customer communication to drive real impact.

I’m a results-driven, versatile professional with a background spanning sales, marketing, customer engagement, ICT support, and education, now focused on software and web-based application development. I build solutions that address real business needs, translating technical concepts into accessible language for non-technical stakeholders to support digital transformation.

In my recent roles, I’ve facilitated culturally sensitive community communication, contributed to the development of web-based systems, and delivered remote interpretation support where accuracy and confidentiality mattered. I bring strong organizational and teamwork skills, and I’m motivated by target-driven environments where I can improve customer experience and operational efficiency through practical technology.

Experience

Work history, roles, and key accomplishments

Volunteer Translator

Tarjimly

Jan 2025 - Jan 2026 (1 year)

Provided real-time translation support to refugees and aid workers via a mobile platform. Assisted users in accessing essential services (healthcare, legal aid, and resettlement support) while maintaining confidentiality, accuracy, and cultural sensitivity.

Real Time Translation Humanitarian Communication Confidentiality Accuracy Cultural Sensitivity Refugee Support

Software Developer

KiliMall

Jan 2024 - Jan 2025 (1 year)

Contributed to the development of web-based applications and system features by working with teams to design, test, and deploy solutions. Applied problem-solving to improve system functionality and user experience.

Web Applications Software Development System Design Testing Deployment User Experience Problem Solving

Community Liaison Officer

Sahel Research and Strategy Group

Jan 2023 - Jan 2024 (1 year)

Facilitated communication between research teams and local communities and supported culturally sensitive, ethical field engagement. Assisted with field data collection, interviews, and focus group discussions to strengthen community trust and participation.

Community Engagement Field Data Collection Interviewing Focus Groups Cross Cultural Communication

Teacher Trainee

Pumwani Secondary School

Jan 2022 - Jan 2023 (1 year)

Supported classroom instruction and assisted with lesson delivery and student academic support. Helped with student assessment and developed communication and facilitation skills.

Student Assessment Academic Support Communication Skills

Interpreter (Somali & Swahili)

Future Group

Jan 2025 - Present (1 year 7 months)

Provided remote interpretation services across medical, legal, and community service contexts. Ensured accurate and confidential translation for clients in multiple regions.

Remote Interpretation Translation Medical Interpretation Legal Interpretation Confidentiality Cultural Sensitivity

Sales Associate

Noury Company Limited

Jan 2023 - Present (3 years 7 months)

Engaged customers to promote and sell fresh produce while maintaining high customer satisfaction. Managed daily transactions and sales records and supported stock handling, organization, and product display.

Customer Engagement Sales Support Product Promotion Display Interpersonal Communication

ICT Focal Point

Nur Energy and Gas Limited

Jan 2022 - Present (4 years 7 months)

Provided technical support for ICT systems to ensure smooth day-to-day operations. Assisted with data management, digital documentation, department coordination using digital tools, and troubleshooting basic hardware and software issues.

ICT Support Data Management Digital Documentation Troubleshooting Hardware Support Technical Troubleshooting

Public Relations Manager

Hilal Gardens (Hospitality Facility)

Jan 2022 - Present (4 years 7 months)

Managed guest relations by handling inquiries, feedback, and issue resolution to support client satisfaction. Coordinated bookings and events, represented the facility in external communications and promotional activities, and liaised with internal departments to support daily operations.

Guest Relations Issue Resolution Booking Coordination Event Coordination External Communications Promotional Activities

Community Health Sensitization Volunteer

Ministry of Health Initiative

Jan 2021 - Present (5 years 7 months)

Participated in community sensitization campaigns on cholera and kala-azar prevention. Educated community members on hygiene and disease prevention, supported outreach with local health workers, and promoted early response and behavioral change through communication.

Public Health Awareness and Sensitization Community Education Cholera Prevention Activities Kala Azar Prevention Hygiene Promotion Preventive Health Early Response Communication Outreach Coordination Behavioral Change

Education

Degrees, certifications, and relevant coursework

University of the People

Bachelor of Science, Computer Science

Pursuing a Bachelor of Science in Computer Science to build computing and information systems expertise for digital development work.

Kenyatta University

Bachelor of Arts, Education

Activities and societies: Relevant coursework: Educational Psychology, Curriculum Design, Instructional Strategies

Earned a Bachelor of Arts in Education from Kenyatta University, completing coursework in educational psychology, curriculum design, and instructional strategies.