At KORVIX, I lead the development of web-based business systems and digital transformation solutions, including AI-powered customer engagement tools, intelligent agents, and automated workflows. I also develop digital menus, customized restaurant platforms, and operational analytics tools.
At NEWTEL CS, I administer Grandstream UCM IP PBX systems and monitor KPIs, call handling performance, and service quality. I developed an internal web-based Knowledge Base with HR, Admin, and Agent portals.
As a freelance Customer Support Systems Specialist, I design and optimize systems for case handling and agent decision-making. My projects have improved service quality and operational results for clients, enhanced workflows, reduced response time, and improved customer experience.
