AAAbdulRazaq Aminah
@abdulrazaqaminah
Results-driven POS Repair Operations Leader optimizing technical workflows and scaling repair centers.
NigeriaWhat I'm looking for
I am a POS Repair Operations Leader with over 5 years of leadership experience managing high-volume repair centers and optimizing technical workflows to improve throughput and quality assurance.
At Moniepoint Inc., I scaled a regional workforce from 13 to 49+, achieved a 250% increase in repair throughput, maintained 95–99% QA pass rates, reduced repeat faults by 30–40%, and managed a firmware rollout for 20,000+ POS terminals with full compliance.
I focus on process improvement, inventory accuracy, technician readiness, and data-driven decision-making, producing KPI dashboards and implementing forecasting and digitization initiatives to strengthen operational visibility and continuity.
Experience
Work history, roles, and key accomplishments
Regional Repair Center Manager
Moniepoint Inc
Mar 2024 - Present (1 year 10 months)
Led multi-site POS repair operations, scaling workforce from 13 to 49+ and increasing repair throughput 250% while maintaining 95-99% QA pass rates and 100% inventory reconciliation accuracy.
Regional Repair Center Lead
Moniepoint Inc
Mar 2023 - Mar 2024 (1 year)
Directed North Central regional repair activities, reduced repeat device faults 30-40% via RCA-driven workflows, and improved device uptime and technician performance through coaching and standardized procedures.
POS Technician
Moniepoint Inc
Apr 2021 - Mar 2023 (1 year 11 months)
Performed board-level POS repairs, IC replacements, firmware flashing and QA validation; implemented technician readiness system that boosted early-day productivity and dispatch efficiency.
POS Technician / Support Engineer
E-Top Nigeria Ltd
Apr 2017 - Mar 2021 (3 years 11 months)
Provided POS diagnostics, component-level troubleshooting and onsite/remote escalation support while producing technical reports and maintenance logs to improve reliability.
Education
Degrees, certifications, and relevant coursework
Nasarawa State University, Keffi
Bachelor of Science, Technician Performance Framework
2024 -
Activities and societies: Developed and implemented a structured evaluation model for technician performance.
B.Sc program with involvement in developing a Technician Performance Framework to improve accuracy and reduce rework across the unit.
Kwara State Polytechnic
Higher National Diploma, Quality Assurance / Fault Pattern Analysis
2011 - 2013
Activities and societies: Introduced enhanced documentation and reporting templates to escalate root causes.
Higher National Diploma (HND) studies with contributions to QA fault pattern documentation and reporting templates to track recurring issues.
Kwara State Polytechnic
National Diploma, Technical Maintenance / Inventory Forecasting
2008 - 2010
Activities and societies: Built a spare part forecasting model to minimize shortages and improve repair continuity.
National Diploma (ND) coursework focused on technical maintenance and inventory forecasting improvements for spare parts management.
Availability
Location
NigeriaAuthorized to work in
Job categories
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