Abdul Khan

Lead Hub Health reporting for 12 regions and 37 Market Areas, enriching region-submitted lists of five struggling hubs with daily operational data used by Market Area and regional leaders to guide triage and field remediation. Built approximately 750 dashboards and provide enterprise maintenance and troubleshooting for 1,500+ Tableau dashboards and 100+ Power BI reports serving about 1,200 daily a

Built Plant Performance Metrics (PPM) and Escalated Customer Action Form (ECAF) as centralized dashboard solutions, replacing the need to research node-level information across separate dashboards and platforms. Created one-stop reporting experiences that gave end users the data needed to research nodes and support faster resolution of customer issues.

Served as an escalation point of contact for customer calls and built daily call center reporting on average handle time, hold time, resolution time, and call volume, eliminating a manual process that took a supervisor 4-5 hours a day and freeing leadership for higher-priority work. Led Tableau dashboard development, translating call center and security operations data into KPI scorecards and work

Worked in security operations, handling customer calls and supporting security-related tasks.

Worked as a Security Technician II, providing technical support and security services.

Worked as a Cache Systems Engineer, managing and supporting cache systems.

Provided desktop support and technical assistance to university staff and students.

Bachelor of Business Administration with a major in Management Information Systems and a minor in Management.