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Abdirahman Saeed

@abdirahmansaeed

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Detail-oriented professional with a Bachelor's in Computer Science.

Zimbabwe

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What I'm looking for

I seek a dynamic role that fosters growth and innovation in technology or client-facing environments.

I am a highly motivated and detail-oriented professional with a Bachelor’s degree in Computer Science. My hands-on experience spans warehouse operations, customer service, and technical support, allowing me to adapt quickly to fast-paced environments. I excel in problem-solving and am known for maintaining composure under pressure, which enables me to troubleshoot challenges effectively and implement practical solutions.

In my previous role as a Warehouse Associate at Kuehne + Nagel Pertemps Ltd., I managed end-to-end logistics operations, ensuring the timely processing of over 500 shipments weekly with a 99% accuracy rate in quality control checks. My commitment to efficiency led to a 15% increase in productivity through effective onboarding and training of new hires. Additionally, my experience in customer service at Shifa Eye Clinic has honed my interpersonal skills, allowing me to provide exceptional service and maintain a 100% accuracy rate in financial records.

Experience

Work history, roles, and key accomplishments

Warehouse Associate

Kuehne + Nagel Pertemps Ltd.

Jun 2021 - Present (4 years 2 months)

Managed end-to-end logistics operations, ensuring timely processing of over 500 shipments weekly with 99% accuracy in quality control checks. Coordinated 30+ inter-warehouse transfers and ensured proper handling of packages to maintain supply chain efficiency.

Logistics Quality Control Supply Chain Management Warehouse Management Systems Training Inventory Management Workflow Optimization Data Entry

Customer Service & Optical Assistant

Shifa Eye Clinic

Jun 2018 - Present (7 years 2 months)

Provided exceptional service to 50+ clients weekly, assisting with eyewear selections and ensuring satisfaction through professional repairs and fittings. Maintained an accurate inventory system, reducing stock discrepancies by 20% and improving product availability.

Customer Service Inventory Management Client Relations Optical Dispensing Sales Problem Solving Communication Data Entry

Optical Sales & Customer Service Assistant

Shifa Eye Clinic

Feb 2017 - Present (8 years 6 months)

Assisted over sixty patients choose eyewear weekly, providing tailored recommendations to ensure proper fitness and satisfaction. Organized and maintained inventory operations, implementing an optimized restocking system that reduced errors by 20%.

Customer Service Inventory Management Clinic Operations Eyewear Adjustments Problem Solving Communication Sales

Education

Degrees, certifications, and relevant coursework

Birmingham Newman University

BSc (Hons), Computer Science

2022 -

Currently pursuing a Bachelor of Science with Honours in Computer Science. This program focuses on advanced topics in computing, preparing for a career in technology.

University College of Birmingham

Diploma, Computer Science

2021 - 2022

Completed an Access to Higher Education Diploma in Computer Science at Level 3. This course provided foundational knowledge and skills necessary for university-level study in computer science.

Washwood Heath Academy Birmingham

GCSE, English, Maths, IT Support

2019 - 2020

Achieved qualifications in English and Maths, demonstrating foundational literacy and numeracy skills. Also completed an IT Support Level 2 qualification, gaining practical skills in information technology support.