At Oak Tree, I own end-to-end implementation of operational and field force systems, from requirements analysis and configuration through data validation, integration, and go-live. I translate operational processes into system configurations and work with client operations, IT, and end users.
I configure zones, routes, locations, service times, and vehicle profiles to support logical system behaviour. I also coordinate UAT through planning, test cases, defect tracking, and sign-off, and work with product and engineering on issue analysis and solutions through Jira.
At RepzoInc., I delivered configuration and onboarding for 20+ client organisations across six sectors on a field force automation platform. I adapted workflows including merchandising, van sales, pharma detailing, and field service into standard platform configurations, and designed and delivered 50+ ERP/CRM training programmes that increased user adoption by up to 40%.
At LeadersCenter, I managed 100+ active client accounts while maintaining 98%+ SLA compliance, resolved escalations, and built a knowledge management system. I’m also pursuing self-directed study in generative AI and large language models, applying it to implementation workflows such as data mapping, documentation, and support automation.
