MHmohsen hassan
@mohsenhassan
Experienced Fraud Specialist with a focus on payment systems.
QatarWhat I'm looking for
I am a results-driven Fraud Specialist with over 10 years of expertise in fraud prevention, detection, and investigation. My career has been dedicated to enhancing security protocols and reducing fraud-related losses for major financial institutions. I have a proven track record of designing and implementing advanced fraud detection systems, utilizing data-driven approaches and predictive analytics to identify emerging fraud patterns.
Throughout my professional journey, I have led cross-functional teams and collaborated with stakeholders to enhance operational security and maintain customer trust. My key achievements include reducing potential losses by 40% and boosting fraud savings by approximately 1 Million QAR through innovative fraud rules. I am passionate about leveraging my skills to create effective fraud prevention strategies that not only protect financial institutions but also improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Senior Fraud Prevention Specialist
Dukhan Bank
May 2015 - Present (10 years 1 month)
Monitored card suspected authorizations through online fraud monitoring systems, taking preventive actions to minimize fraud losses. Utilized authorization and authentication logs to identify the legitimacy of triggered alerts and handled Card Schemes Fraud & Compromise Alerts. Managed issuer and acquirer fraud monitoring parameters and designed fraud prevention strategies tailored to card payment
Issuer Chargeback Officer
Barwa Bank
Oct 2017 - Present (7 years 8 months)
Managed Visa Issuer Chargebacks, including submitting retrieval requests and outgoing chargeback transactions through in-house CMS. Handled received representment cases and reviewed documents to determine acceptance or pre-arbitration initiation. Reconciled the Chargeback GL to ensure all financial entries were posted correctly.
Retail banking Contact Center Officer
Barwa Bank
May 2013 - Present (12 years 1 month)
Handled incoming customer requests, processing chequebook requests, card payments, and account fund transfers. Provided technical support for electronic banking channels like mobile and internet banking applications. Monitored bank ATMs and reported maintenance and replenishment requests.
Retail & Acquirer Phone Banking Officer
Commercial International Bank “CIB Egypt”
May 2012 - Present (13 years 1 month)
Addressed customer queries related to bank products and services, including account balances, loans, and credit cards. Executed card and account maintenance requests, such as activating/deactivating cards and changing linked accounts. Handled Point of Sale (POS) related queries and troubleshooted technical issues for merchants.
Customer Service Executive
HSBC Global Service Center
Mar 2010 - Present (15 years 3 months)
Provided customer support to bank customers within the GCC Region, executing fund transfers and managing standing instructions. Handled card-related requests via phone banking, including blocking/replacing credit cards and converting transactions into installment plans. Cross-sold bank liabilities and assets to eligible customers and upgraded customer profiles.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor, Mass-Communication
Studied Mass-Communication at Cairo University, focusing on various aspects of media and communication. Completed the program between 2005 and 2009.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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