Aasiyah Ashraf

Promoted to Senior HR Executive within KOHLER's Hire-to-Retire Global Shared Services team.
• Deliver end-to-end employee lifecycle services covering onboarding, employee data changes, transfers, confirmations, documentation and separations.
• Complete HR transactions and maintain employee records using Workday and SAP, with strong focus on data accuracy, confidentiality and audit readiness.
• Man

Joined KOHLER's Hire-to-Retire Global Shared Services team as an HR Executive, supporting the US employee population.
• Managed onboarding, employee data changes, transfers, confirmations, HR documentation and separation activities.
• Processed HR transactions and maintained employee records using Workday and SAP.
• Resolved employee cases through ServiceNow and ServiceConnect covering payroll, be

• Qualified trainer.
• Schedule and training plan designing.
• Trained all new hires/existing employees in groups by following company standards and guidelines
• Delivered training session, lectures, and conducted tests for ensuring the right effect of training on employees
• Trained Indian and US colleagues.
• Developing and delivering training programs as per the skills and experience of employe

Promoted from Benefits Specialist to Training Specialist based on performance, process knowledge and coaching capability. Supported US employees with health and welfare benefits, retirement plans and 401(k)-related queries. Trained batches of 30-40 new hires through classroom sessions, simulations, assessments, coaching and post-training support. Identified performance gaps and partnered with oper

• Conducted multiple trainings for newly hired batches for HW and Defined contribution (401k) for my team.

• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Evaluated calls and shared feedback emails.
• Audited requests/tickets to deliver resolutions on timely manner.
• Entered customer interaction details in Excel to track requests document problems and record solution offered.
• Managed customer relations and customer service through daily communication an

• Provided primary Employee support to internal customers in fast-paced environment. Dealt with their health benefits and counsel them.
• Complete knowledge of US health benefits, Retirement, Learning, Human resource and definied contribution (401k)
• Answered customer telephone calls promptly to avoid on-hold times.

Managed customer interactions through calls and emails, identified requirements and recommended suitable products and services. Maintained CRM records and coordinated with internal teams to resolve customer queries within service and quality standards.

I used to look after customer queries related to the product which was offered by one of the best telecom company in US.
Upselling of the product was part of my Job. I was also involved in multiple trainings related to my role.
• Coordinated timely response to online customer communication and researched complex issues.
• Actively informed customers about promotional offers being rolled out to enh

Major in Finance

Earned an Undergraduate Diploma in Computer Applications.

Pursued a Master of Business Administration with a focus on Human Resources Management and Services.

Completed a Bachelor of Commerce with a major in Finance.