AAAashir Abbas
@aashirabbas
IT Support Engineer with expertise in troubleshooting and user support.
PakistanWhat I'm looking for
I am an IT Support Engineer with a strong background in managing and servicing 2nd line support tickets, currently working with Vesta Software Group. My experience includes configuring client machines, troubleshooting issues, and maintaining operations through remote monitoring products. I have developed IT strategies and workflows that enhance user productivity and organizational efficiency, and I am dedicated to providing exceptional support to end-users.
Previously, I worked as an IT Executive at National Credit Recovery Inc., where I provided Tier-1 and Tier-2 network support across multiple regions. My role involved desktop support, hardware troubleshooting, and managing firewall and Active Directory systems. I have also gained valuable experience as a Research Analyst and Graduate Trainee, where I honed my analytical skills and contributed to various projects, including an online blood donation app.
With a Bachelor’s degree in Computer Science from HITEC University, I am passionate about technology and continuous learning. I have completed various certifications and online courses to enhance my skills in communication, teamwork, and technical proficiency. I am eager to leverage my expertise in a challenging role that allows for professional growth and development.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
VESTA SOFTWARE GROUP
Jun 2022 - Present (3 years)
As an IT Support Engineer, I manage 2nd line support tickets and maintain operations using N able and remote monitoring products. I configure client machines, troubleshoot issues, and create end-user guides. My role includes providing resolutions for enterprise solutions and conducting IT audits.
IT Executive
NATIONAL CREDIT RECOVERY INC
Feb 2022 - Jun 2022 (4 months)
In my role as an IT Executive, I provided Tier-1 and Tier-2 network support to users across multiple countries. I managed desktop support, hardware troubleshooting, and user administration in Office 365 and Active Directory.
Research Analyst
SILVERLIGHT RESEARCH NETWORK
Dec 2021 - Feb 2022 (2 months)
As a Research Analyst, I conducted research and analysis to support various projects, contributing to data-driven decision-making.
Graduate Trainee
HEAVY INDUSTRIES TAXILA
Jul 2021 - Sep 2021 (2 months)
During my internship at HIT, I gained hands-on experience in manufacturing processes and operations, contributing to various projects.
Project Internee
PepsiCo
Jun 2021 - Aug 2021 (2 months)
As a Project Internee, I worked on the segmentation and categorization of snack distributors, utilizing Excel and mapping techniques to enhance operational efficiency.
Summer Intern
NATIONAL UNIVERSITY OF SCIENCE & TECHNOLOGY
Jul 2019 - Sep 2019 (2 months)
I worked on basic machine learning and AI algorithms, gaining foundational knowledge in the field of artificial intelligence during my summer internship.
Education
Degrees, certifications, and relevant coursework
HUHITEC University
Bachelor of Computer Science, Computer Science
2017 - 2021
Completed a Bachelor of Computer Science, focusing on various aspects of computer science including programming, software development, and systems analysis.
Cadet College Kallar Kahar
Pre-Engineering, Pre-Engineering
2015 - 2017
Studied Pre-Engineering, which provided a strong foundation in mathematics and science, preparing for further studies in engineering and technology.
Availability
Location
PakistanAuthorized to work in
Job categories
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