Aashir AbbasAA
Open to opportunities

Aashir Abbas

@aashirabbas

IT Support Engineer with expertise in troubleshooting and user support.

Pakistan

What I'm looking for

I am looking for a role that fosters growth, teamwork, and innovation in IT.

I am an IT Support Engineer with a strong background in managing and servicing 2nd line support tickets, currently working with Vesta Software Group. My experience includes configuring client machines, troubleshooting issues, and maintaining operations through remote monitoring products. I have developed IT strategies and workflows that enhance user productivity and organizational efficiency, and I am dedicated to providing exceptional support to end-users.

Previously, I worked as an IT Executive at National Credit Recovery Inc., where I provided Tier-1 and Tier-2 network support across multiple regions. My role involved desktop support, hardware troubleshooting, and managing firewall and Active Directory systems. I have also gained valuable experience as a Research Analyst and Graduate Trainee, where I honed my analytical skills and contributed to various projects, including an online blood donation app.

With a Bachelor’s degree in Computer Science from HITEC University, I am passionate about technology and continuous learning. I have completed various certifications and online courses to enhance my skills in communication, teamwork, and technical proficiency. I am eager to leverage my expertise in a challenging role that allows for professional growth and development.

Experience

Work history, roles, and key accomplishments

VG
Current

IT Support Engineer

VESTA SOFTWARE GROUP

Jun 2022 - Present (2 years 11 months)

As an IT Support Engineer, I manage 2nd line support tickets and maintain operations using N able and remote monitoring products. I configure client machines, troubleshoot issues, and create end-user guides. My role includes providing resolutions for enterprise solutions and conducting IT audits.

NI

IT Executive

NATIONAL CREDIT RECOVERY INC

Feb 2022 - Jun 2022 (4 months)

In my role as an IT Executive, I provided Tier-1 and Tier-2 network support to users across multiple countries. I managed desktop support, hardware troubleshooting, and user administration in Office 365 and Active Directory.

SN

Research Analyst

SILVERLIGHT RESEARCH NETWORK

Dec 2021 - Feb 2022 (2 months)

As a Research Analyst, I conducted research and analysis to support various projects, contributing to data-driven decision-making.

HT

Graduate Trainee

HEAVY INDUSTRIES TAXILA

Jul 2021 - Sep 2021 (2 months)

During my internship at HIT, I gained hands-on experience in manufacturing processes and operations, contributing to various projects.

PE

Project Internee

PepsiCo

Jun 2021 - Aug 2021 (2 months)

As a Project Internee, I worked on the segmentation and categorization of snack distributors, utilizing Excel and mapping techniques to enhance operational efficiency.

NT

Summer Intern

NATIONAL UNIVERSITY OF SCIENCE & TECHNOLOGY

Jul 2019 - Sep 2019 (2 months)

I worked on basic machine learning and AI algorithms, gaining foundational knowledge in the field of artificial intelligence during my summer internship.

Education

Degrees, certifications, and relevant coursework

HITEC University logoHU

HITEC University

Bachelor of Computer Science, Computer Science

2017 - 2021

Completed a Bachelor of Computer Science, focusing on various aspects of computer science including programming, software development, and systems analysis.

CK

Cadet College Kallar Kahar

Pre-Engineering, Pre-Engineering

2015 - 2017

Studied Pre-Engineering, which provided a strong foundation in mathematics and science, preparing for further studies in engineering and technology.

Tech stack

Software and tools used professionally

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