Aanchal Singh

I’m a results-driven Release Assurance professional focused on manual testing, functional testing, and user acceptance testing (UAT). I prioritize fast, accurate issue resolution while keeping product quality and smooth releases at the center of my work.

In my current Senior Representative role, I test 10+ tickets daily and help prevent defects by following checklists and test cases. I also prevented 14 P2 issues last year, strengthening release stability and overall product outcomes.

I manage integration, system, and UAT testing to confirm requirements are met and achieve strong operational performance, including 99% SLA compliance for ticket sign-offs. I also run release cycles and provide final sign-offs for new releases and features, ensuring timely deployments with 99% SLA adherence and minimal production issues.

Previously, I supported candidates and recruiters through technical support and service desk workflows, handling 100+ daily chats, 50+ emails, and inbound calls while resolving issues within SLAs. I’ve also coordinated client-facing activities at scale, including organizing 15–20 recruitment drives, making 100+ placement calls, and engaging 500+ candidates—bringing strong communication and cross-functional collaboration to every release.