At Ever Care Hospital, I provided hardware and software support for desktops and laptops, and handled Windows installations, driver configurations, and system recovery.
I managed user access and local LAN/WAN troubleshooting, resolved service desk tickets, and carried out system health checks, hardware diagnostics, and software patching.
At WorldCall Telecom Limited, I monitored network infrastructure with NMS tools and resolved Tier 1/2 alerts. I troubleshot Layer 2/3 connectivity, including VLANs, VPNs, and routing protocols, and monitored firewall logs while performing routine backups and patches.
