Aamir Mirza

My name is Aamir, and I am a dedicated professional with over 6 years of experience in customer and technical support. Currently, I serve as a Subject Matter Expert (SME) at TaskUs, where I specialize in resolving complex technical issues and improving key performance metrics. My role involves mentoring teams, conducting training sessions, and ensuring that operational standards are met. I take pride in my ability to enhance productivity and technical expertise among team members.

Previously, I worked at IO Digital (Adidas) managing customer queries related to technical issues and product complaints. My experience with CRM platforms like Salesforce and Zendesk has equipped me with the skills necessary for efficient case management and delivering high-quality customer support. I am now seeking to leverage my expertise in a dynamic, growth-focused organization where I can contribute to team success and drive performance improvements.