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@aaliyahstockton
Compassionate medical office professional with phlebotomy and pharmacy technician certifications.
I am a compassionate medical office professional with certifications in phlebotomy and pharmacy technology and years of hands-on experience supporting patient-facing operations. I consistently deliver clear communication, patient advocacy, and efficient scheduling using Cerner and EPIC.
Across roles from receptionist to office manager, I improved office workflows, managed vendor relationships, and maintained accurate records while prioritizing confidentiality and patient safety. I have led front-desk teams, coordinated appointments, and handled stressful situations with professionalism.
I seek to continue serving patients and clinical teams, bringing reliability, strong organizational skills, and a patient-centered approach to a healthcare administrative role.
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Work history, roles, and key accomplishments
Christiana Care Health Systems
Aug 2024 - Present (1 year 3 months)
Greets and assists patients in person and by phone, schedules appointments and documents interactions in Cerner while maintaining confidentiality and coordinating with clinical staff to ensure seamless patient service.
Penn Medicine Health Systems
Sep 2023 - Aug 2024 (11 months)
Provided patient intake and front-desk support using Epic, communicated with patients to clarify requests, and collaborated with clinical teams to deliver timely, confidential patient service.
TJM Contractors, LLC
Jan 2015 - Dec 2021 (6 years 11 months)
Managed office operations, vendor contracts and negotiations, expense tracking, scheduling and record-keeping to improve office efficiency and support company activities.
TJM Contractors, LLC
Nov 2012 - Jan 2015 (2 years 2 months)
Provided administrative support including data entry, inventory ordering, document preparation and database updates to maintain accurate customer and office records.
TJM Contractors, LLC
Feb 2010 - Nov 2012 (2 years 9 months)
Served as first point of contact for clients, managed incoming calls and messages, and maintained company filing systems and databases.
Rasheedah’s Studio
Jan 2005 - Jan 2010 (5 years)
Oversaw salon operations, ensured cleanliness and service standards, managed client records and appointment/cash procedures, and promoted retail products to clients.
Linens 'N Things
Jan 1998 - Nov 2000 (2 years 10 months)
Patrolled premises to prevent theft, investigated disturbances, monitored access, wrote incident reports and coordinated with emergency services when necessary.
Degrees, certifications, and relevant coursework
Certified Phlebotomist Specialist, Phlebotomy
Completed Certified Phlebotomist Specialist credential in 2022.
Certificate, Pharmacy Technician
Completed a Pharmacy Technician Certificate in 2008.
Certificate, Medical Office Administration
Completed a Medical Office Specialist Certificate in 2005.
Diploma, General Studies
Earned a diploma from Philadelphia Job Corps in 1996.
Software and tools used professionally
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