At DeliverIt By Urban Harvest, I spearheaded a Warehouse Management System implementation from requirements through testing and go-live, streamlining inventory workflows and reducing manual intervention.
I redesigned order picking, returns, and invoice-validation workflows, contributing to an 18% improvement in fulfilment efficiency. I also delivered a mobile web app for 500+ field sales executives that reached 90–95% adoption.
I used SQL and Power BI to analyze CRM channels and identify a 7.7x gap in revenue per engaged user, which shaped strategy. In my Lean Six Sigma academic project, I applied DMAIC to delivery and pickup delays, cutting delays by 38% and raising on-time performance from 72% to 91%.
