Looking for a job

مكرم ابراهيم

@0006423

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I provide accurate, friendly customer assistance shaped by fast-paced hospitality experience and growing ICT knowledge.

Sudan

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What I'm looking for

I'm looking for a remote chat support role where I can provide accurate, friendly customer assistance, learn support platforms and workflows, and develop expertise in online customer support.

I've supported customers in fast-paced hospitality settings at Villa Lucca in Cairo, as well as in waiter and barista roles. I handle requests professionally, communicate respectfully, and maintain accuracy and service quality under pressure.

I'm completing a Bachelor's degree in Information and Communication Technology and am ready to bring my customer service, written communication, and fast-learning ability to remote chat support.

Experience

Work history, roles, and key accomplishments

Housekeeping Staff

Villa Lucca

Aug 2025 - Aug 2026 (1 year)

Provided professional service in a customer-facing hospitality environment while maintaining high standards of cleanliness and organization. Communicated respectfully with guests and colleagues and responded to service-related requests.

Customer Service Communication Skills Attention To Detail Time Management Teamwork Problem Solving

Waiter

Hospitality Experience

Served customers in a fast-paced environment and maintained a professional, friendly approach. Listened to customer requests and worked to provide accurate and timely service.

Customer Service Communication Skills Multitasking Teamwork Time Management

Barista

Hospitality Experience

Interacted directly with customers and handled service requests in a busy environment. Maintained accuracy, organization, and consistent service standards.

Customer Service Communication Skills Organization Adaptability Efficiency

Education

Degrees, certifications, and relevant coursework

University of Science and Technology, Sudan

Bachelor's Degree, Information and Communication Technology

Activities and societies: Relevant development: computer systems, digital tools, problem-solving, technology concepts, and ability to learn new software and systems.

Currently completing a Bachelor's degree in Information and Communication Technology (ICT), with expected graduation in 2027.