Open to opportunities

Светлана Филиппова

@0003205

Message

Financial analyst focused on KPI-driven management reporting and dashboard automation from complex datasets.

Russian Federation

Message

What I'm looking for

I want a role where I can own KPI-driven management reporting, automate dashboards (Excel → CRM), and strengthen data validation across multiple sources. I’m looking for a team that values accuracy, clear metrics, and continuous process improvement.

I’m a Financial Analyst / Management Accountant with a track record of turning messy, multi-source data into clear KPI reporting and automated dashboards. I’m detail-oriented and systematic, especially when working with large volumes of data.

In recent roles, I migrated reporting from Excel to dashboards in Bitrix24 CRM, built KPI and management reporting for departments, and delivered weekly/monthly analytics for client metrics like CSAT, NPS, and ticket volume. I also handled data consolidation and accuracy control across CRM, EDI, email, and Excel sources.

I’m results-driven in operations and service performance too: I introduced an SLA for ticket processing—overdue tickets reduced by 60% in 6 months—and I consolidated performance reporting for senior management. Earlier, I optimized buyout timelines from 6 to 2.5 days while working directly with financial documents like contracts, acts, invoices, and reconciliations.

I bring a strong financial-services background, including growing a loan portfolio by 20% with zero compliance violations, and leading development and support work through 15+ online training modules. I’m motivated to bring my reporting automation, KPI discipline, and validation rigor to a new context and market.

Experience

Work history, roles, and key accomplishments

Current

Head of Customer Service Directorate

Current

Baltic Leasing

Aug 2024 - Present (1 year 11 months)

Led customer service management reporting and analytics, migrating reporting from Excel to Bitrix24 dashboards and implementing a KPI system. Tracked client metrics (CSAT, NPS, ticket volume) and improved data validation for consolidated datasets from multiple sources.

Bitrix24 Excel KPI Management Management Reporting CSAT NPS Data Consolidation Data Validation CRM EDI Email Data Visualization Dashboarding

Current

Customer Service Department Director

Current

Control Leasing

Oct 2022 - Present (3 years 9 months)

Directed customer service operations with a focus on ticket processing performance and executive reporting. Migrated reporting to Bitrix24 dashboards and introduced an SLA for ticket processing, reducing overdue tickets by 60% in six months.

Bitrix24 Excel SLA Ticket Processing performance reporting KPI Reporting Data Consolidation EDI Email

Head of Support Services

Alfa-Leasing

Mar 2020 - Dec 2021 (1 year 9 months)

Optimized business processes and improved buyout timelines from 6 to 2.5 days. Worked with financial documents (contracts, acts, invoices) and performed reconciliations while preparing management and accounting reports.

Invoicing Business Process Optimization Financial Document Processing Contracts ACT Reconciliations Management Reporting Financial Reporting

Lead Specialist, Development & Support

Alfa-Bank

Jun 2013 - Nov 2019 (6 years 5 months)

Developed online training materials for settlement and currency operations and conducted employee knowledge assessments. Performed branch audits (50+), supporting development and support activities across branches.

Settlement Operations Currency Operations E Learning Content Development Employee Knowledge Assessments Branch Audits

Additional Office Director

Ingosstrakh Bank

Jan 2005 - Jun 2013 (8 years 5 months)

Managed additional office performance and supported lending activities, growing the loan portfolio by 20%. Maintained zero compliance violations while working with financial documentation.

Loan Portfolio Management Compliance Financial Documentation