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Experienced transaction risk analyst specializing in fraud detection, dispute resolution, and compliance.
Experience
Fraud Risk Investigator
Intelassist
Jan 2024 - Jun 2024 (5 months)
Senior Risk Review Investigator
PayPal Phil. Inc.
Aug 2019 - Oct 2023 (4 years 2 months)
Credit Card Fraud Analyst
Jp Morgan Chase and Co.
Jun 2015 - Aug 2019 (4 years 2 months)
Dedicated customer service professional with expertise in dispute resolution.
Experience
Dispute Resolution Specialist
Advanced Call Center Technology
Nov 2023 - Present (2 years)
Healthcare Representative
Ambetter
Aug 2022 - Present (3 years 3 months)
Highly motivated professional with extensive call center experience.
Experience
Complaints Manager
Huntswood
Apr 2022 - Jan 2025 (2 years 9 months)
Customer Service Administrator
Health Hero
Apr 2021 - Apr 2022 (1 year)
Plasterer
Self Employed
Jan 2020 - Mar 2021 (1 year 2 months)
Experienced financial services professional specializing in dispute resolution.
Experience
Investigator – Motor Insurance Disputes
Financial Ombudsman Service
Oct 2024 - Present (1 year 1 month)
Senior Consultant - Mortgages
Lloyds Banking Group
Feb 2019 - Oct 2024 (5 years 8 months)
High Value Lending Advisor - Mortgages
Aspiring legal professional with expertise in securities and compliance.
Experience
Legal Assistant
Beijing Liang Gao (Shanghai) Law Firm
May 2024 - Present (1 year 6 months)
Legal Assistant
Jincheng Tongda & Neal Law Firm
May 2023 - Apr 2024 (11 months)
Legal Intern
Cuatrecasas Law Firm
Dec 2022 - Feb 2023 (2 months)
Enthusiastic customer service representative with strong problem-solving skills.
Experience
Customer Service Representative - PayPal Dispute
VXI Global Holding B.V.
Oct 2023 - Apr 2025 (1 year 6 months)
Customer Service Representative - United Healthcare
Alorica PH
Mar 2023 - Oct 2023 (7 months)
Sales Especialist - Green World Pro
Customer service specialist with 25 years in insurance and claims.
Experience
Senior Resolution
Progressive Insurance
Aug 2021 - Present (4 years 3 months)
Claims and Title Supervisor
Rent 2OwnHq
May 2000 - Present (25 years 6 months)
65k-90k PHP
An analyst with 8 years of experience in Accounts Receivable
Experience
Sr. Finance Operations Analyst
Amazon
Mar 2021 - Present (4 years 8 months)
Cash Application Analyst
Accenture
Oct 2019 - Mar 2021 (1 year 5 months)
I am working as a Fincrime Chargeback & Fraud Analyst in Revolut.
Experience
Manager - Chargeback & Frauds
Net Avenue Technologies Pvt Ltd
Jan 2012 - Mar 2025 (13 years 2 months)
Payments & Fraud Analyst
MMC InfoTech Pvt Ltd
Jul 2010 - Dec 2011 (1 year 5 months)
Senior Lecturer
Rajas Engineering College
Oct 2006 - Dec 2007 (1 year 2 months)
Experienced Account Manager specializing in financial services investigations.
Experience
Complaint Handler
St James Place
Feb 2025 - Present (9 months)
Complaint Handler
St James Place
Jan 2023 - Present (2 years 10 months)
Resolutions Associate
I am a seasoned appeals and grievances coordinator specializing in healthcare claims accuracy and provider and member relations.
Experience
Appeals and Grievance Coordinator
Optum
Sep 2020 - Present (5 years 2 months)
Medicaid Claims Examiner (Lead)
MVP Healthcare
May 2017 - Mar 2020 (2 years 10 months)
Patient Relations Lead
ENT and Allergy Associates
Experienced healthcare payment integrity professional specializing in claims review and compliance.
Experience
Claims Review Adjuster
Humana Inc.
Feb 2023 - Present (2 years 9 months)
Claims Processing Adjuster
Humana Inc.
May 2022 - Feb 2023 (9 months)
Experienced complaints and customer service professional skilled in regulatory case handling.
Experience
Complaints Administrator
Overdales Legal Ltd
Sep 2023 - Sep 2025 (2 years)
Customer Solutions Advisor
Lowell Financial Ltd
Nov 2022 - Sep 2023 (10 months)
Retail Operative
Next Distribution
May 2022 - Nov 2022 (6 months)
Logistics and After-Sales Coordinator with strong B2B expertise.
Experience
Logistics & After-Sales Manager
ISHIDA Paris
Aug 2024 - Feb 2025 (6 months)
Lead MRO Logistics Coordinator
AKKODIS - On Behalf of AIRBUS HELICOPTERS
Jan 2023 - Jun 2023 (5 months)
Key Account Customer Service
Spring GDS - PostNL
Jul 2022 - Jan 2023 (6 months)
1400k-1800k USD
Results-driven Accounts Receivable leader specializing in finance transformation and automation.
Experience
Global Leader – Accounts Receivable
XPO
Jun 2023 - Jun 2025 (2 years)
Global Credit Control Supervisor
Pro-active complaint handler with extensive experience in customer service.
Experience
Energy Expert Complaint Handler
Utility Warehouse
Dec 2022 - Present (2 years 11 months)
Specialist Complaint Handler
Purplebricks Estate Agent
Oct 2021 - Oct 2022 (1 year)
Specialist Complaint Handler
HomeServe
Experienced Fraud Analyst with a strong background in dispute resolution.
Experience
Dispute Analyst
Concentrix
Jan 2024 - Present (1 year 10 months)
Fraud Analyst
Results CX
Jan 2020 - Jan 2024 (4 years)
Experienced Management Trainee with a focus on Order to Cash.
Experience
Management Trainee - OTC
Genpact India Pvt Ltd.
Jul 2023 - Present (2 years 4 months)
Finance Associate (Accounts Receivable)
Innova Solutions
Aug 2021 - Present (4 years 3 months)
Senior Officer-Value Banker
Admitted attorney and tax specialist delivering commercial legal solutions.
Experience
Conveyancing Consultant
S Danka Inc
Jan 2023 - Present (2 years 10 months)
Managing Director
Orushka Ananth Attorneys
Jan 2020 - Present (5 years 10 months)
Senior Tax Associate
Skilled arbitrator and mediator with a passion for conflict resolution.
Experience
Senior Resolution Coordinator
Walmart
Oct 2023 - Present (2 years 1 month)
Shift Lead
Pet Supermarket
Feb 2023 - Sep 2023 (7 months)
Two-Year-Old Teacher
Kidology Academy
Jul 2021 - Feb 2022 (7 months)
Customer Service Representative
ReconMR
Jul 2020 - Present (5 years 4 months)
Warehouse/ Shop Assistant
Euro Car Parts
Feb 2018 - Dec 2019 (1 year 10 months)
Picker and Packer
Waitrose
Oct 2017 - Oct 2017 (0 months)
Lloyds Banking Group
Jan 2023 - Jan 2024 (1 year)
Trainee Lawyer
Deheng Shanghai Law Firm
Mar 2022 - Jul 2022 (4 months)
Hello Sourcing PH
Sep 2016 - Nov 2017 (1 year 2 months)
Accounts Receivable Associate
WNS
Apr 2015 - May 2019 (4 years 1 month)
Fidelity International
Jan 2022 - Present (3 years 10 months)
Complaints and Compliance Manager
Plusheat Ltd
Mar 2021 - Present (4 years 8 months)
Investigator
National Australia Group
Nov 2019 - Present (6 years)
Aug 2016 - May 2017 (9 months)
Claims Specialist
Affinity Health Plan
Apr 2015 - Jul 2016 (1 year 3 months)
Customer Service Representative
Cablevision
Oct 2011 - Jul 2015 (3 years 9 months)
Claims Research Representative
Humana Inc.
Jan 2019 - May 2022 (3 years 4 months)
Call Center Supervisor
Telecontacto
Apr 2015 - Dec 2018 (3 years 8 months)
Store Manager
Jet Fuel Station
Aug 2017 - Apr 2022 (4 years 8 months)
Customer Relations Manager
Barclays Bank Plc
May 2012 - Jul 2017 (5 years 2 months)
Client Relationship & Business Development Officer
INCOMM Paris
Jan 2022 - Apr 2022 (3 months)
Marketing Project Assistant
Fractal Systems
Jan 2019 - Dec 2019 (11 months)
Inchcape Shipping Services
Feb 2022 - Aug 2022 (6 months)
AR Analyst / Agile Project Lead
Maersk Global Service Centers
Sep 2019 - Feb 2022 (2 years 5 months)
Process Associate – Collections
DHL Global Forwarding
Nov 2015 - Jul 2019 (3 years 8 months)
Customer Support Officer
Allsec Technologies
Jul 2014 - Sep 2015 (1 year 2 months)
Oct 2020 - Oct 2021 (1 year)
Collections Advisor/Collections Complaint Handler
Barclaycard
Jun 2020 - Sep 2020 (3 months)
KYC Case Specialist
HSBC
Feb 2020 - Jun 2020 (4 months)
ICICI Bank
Oct 2018 - Present (7 years 1 month)
Van Staden Truter Inc
Nov 2020 - Jun 2024 (3 years 7 months)
Tax Attorney
PKF Durban
Jan 2018 - Jul 2019 (1 year 6 months)
Candidate Attorney
Anesh Maharaj Attorneys
Aug 2016 - Aug 2017 (1 year)
Certified Nursing Assistant
Twin Oaks Convalescent Center
Jul 2019 - Jan 2020 (6 months)
Waitress/Cook
JJ's Pizza
Sep 2017 - Nov 2017 (2 months)