Laura MartÃnez
Barcelona, Spain • [email protected] • +34 612 345 678 • himalayas.app/@lauramartinez
Professional summary
Dedicated and personable Senior Tearoom Host/Hostess with over 5 years of experience in luxury dining environments. Proven ability to manage guest relations, enhance service quality, and lead a team to deliver exceptional dining experiences.
Education
University of BarcelonaBarcelona, Spain
Bachelor in Hospitality Management2014 - 2018
Completed coursework in customer service, event planning, and restaurant management with honors.
Experience
The Royal Tea RoomBarcelona, Spain
Senior Tearoom HostessMar 2021 - Present
- Supervised a team of 10 hosts/hostesses, ensuring top-tier service standards and guest satisfaction.
- Implemented a reservation system that improved seating efficiency by 30%, reducing wait times significantly.
- Developed training programs for new staff, enhancing service delivery and team performance.
Café de LuxeMadrid, Spain
Tearoom HostessMay 2018 - Feb 2021
- Welcomed and seated guests, managing high-volume periods effectively while maintaining guest satisfaction.
- Coordinated with kitchen and serving staff to ensure seamless service during peak hours.
- Received 'Employee of the Month' award for outstanding customer service three times.
Skills
Technical: Customer Service, Team Leadership, Reservation Management, Event Coordination, Bilingual (Spanish & English)