Emily Johnson
Sydney, NSW • emily.johnson@example.com • +61 2 1234 5678 • himalayas.app/@emilyjohnson
Professional summary
Dynamic and enthusiastic Hostess with over 5 years of experience in the hospitality industry. Skilled in providing exceptional customer service, managing reservations, and creating a warm and inviting atmosphere for guests. Proven ability to handle high-pressure situations with grace and efficiency.
Education
TAFE NSWSydney, NSW
Diploma of Hospitality Management2017 - 2018
Completed coursework in customer service, restaurant management, and event planning.
Experience
Café GourmetSydney, NSW
HostessJun 2021 - Present
- Welcomed and seated guests, managing an average of 150+ customers per shift.
- Implemented a new reservation system that increased seating efficiency by 30%.
- Collaborated with the kitchen and wait staff to ensure seamless service and guest satisfaction.
Ocean View RestaurantBondi Beach, NSW
Host/HostessMar 2018 - May 2021
- Managed guest seating and reservations for a busy beachfront restaurant with a 200-seat capacity.
- Trained new staff on guest service protocols and restaurant procedures.
- Resolved customer complaints effectively, enhancing overall guest experience.
Skills
Technical: Customer Service, Reservation Management, Conflict Resolution, Team Collaboration, Multitasking