Valeria Sánchez
Cancún, Quintana Roo • [email protected] • +52 1 555 123 4567 • himalayas.app/@valeriasanchez
Professional summary
Dynamic and friendly Hostess with over 4 years of experience in the hospitality industry. Adept at managing reservations, greeting guests, and maintaining a warm and inviting environment, ensuring an exceptional dining experience.
Education
Instituto Culinario de MéxicoGuadalajara, Jalisco
Diploma in Hospitality Management2016 - 2018
Studied various aspects of hospitality management, including guest relations, food service operations, and event planning.
Experience
El CieloCancún, Quintana Roo
HostessFeb 2021 - Present
- Managed guest seating for a restaurant with a capacity of 200+ guests, ensuring optimal table turnover and satisfaction.
- Coordinated with the waitstaff to communicate guest preferences and special requests, enhancing overall service quality.
- Implemented a reservation system that increased efficiency by 30%, reducing wait times for guests.
Casa de MarPlaya del Carmen, Quintana Roo
HostessMay 2019 - Jan 2021
- Welcomed guests with a friendly demeanor, providing exceptional customer service in a fast-paced environment.
- Assisted in training new staff on greeting protocols and reservation management.
- Collaborated with management to develop guest feedback systems that improved service quality ratings by 20%.
Skills
Technical: Customer Service, Reservation Management, Communication, Multitasking, Team Collaboration