Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a motivated Junior PC Support Technician to join our IT support team. In this role, you will assist in maintaining the integrity of our IT infrastructure and providing exceptional support to our users. You will troubleshoot technical issues, ensure timely resolution, and contribute to enhancing our IT support processes.
Responsibilities
- Provide first-line technical support for hardware and software issues, including desktops, laptops, and peripherals
- Assist in the setup and configuration of new devices and software installations
- Troubleshoot and resolve technical issues via phone, email, or in-person support
- Document and track issues using ticketing systems, ensuring timely follow-up and resolution
- Participate in IT projects aimed at improving efficiency and user experience
- Collaborate with senior technicians to escalate unresolved issues and implement solutions
Required and Preferred Qualifications
Required:
- 1+ years of technical support experience or relevant education
- Basic understanding of Windows and macOS operating systems
- Familiarity with common software applications and hardware components
- Strong problem-solving skills and attention to detail
Preferred:
- Experience with remote support tools and ticketing systems
- CompTIA A+ certification or similar IT certification
- Exposure to networking concepts and troubleshooting
Technical Skills and Relevant Technologies
- Proficiency in troubleshooting Windows and macOS environments
- Basic knowledge of Active Directory and user account management
- Understanding of common office applications (e.g., Microsoft Office, Google Workspace)
Soft Skills and Cultural Fit
- Excellent verbal and written communication skills
- Customer-focused mindset with a commitment to providing high-quality support
- Ability to work independently as well as collaboratively in a remote team environment
- Strong organizational skills and ability to manage multiple tasks effectively
Benefits and Perks
Salary range: [$SALARY_RANGE]
Additional benefits may include:
- Health insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development opportunities
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
Location
This is a remote position within [$COMPANY_LOCATION].