Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a motivated Junior Computer Technician who is eager to kickstart their career in technology. As part of our dedicated IT support team, you will play a crucial role in troubleshooting hardware and software issues, ensuring the seamless operation of our systems, and delivering exceptional support to our users.
Responsibilities
- Provide first-line technical support to users via phone, email, and chat, addressing hardware and software issues promptly
- Assist in the setup, configuration, and maintenance of computer systems, peripherals, and network equipment
- Document incidents and resolutions in our ticketing system while ensuring accurate record-keeping
- Collaborate with senior technicians to escalate complex issues and facilitate timely resolutions
- Participate in ongoing training and development to enhance your technical skills and knowledge
Required and Preferred Qualifications
Required:
- Basic understanding of computer hardware, operating systems, and networking principles
- Strong problem-solving skills and a desire to learn new technologies
- Excellent verbal and written communication skills
Preferred:
- Experience with Windows and Mac OS environments
- Familiarity with common software applications (e.g., Microsoft Office Suite)
- Previous experience in a technical support role or related internship
Technical Skills and Relevant Technologies
- Basic knowledge of computer systems, including desktops, laptops, and servers
- Understanding of networking concepts such as TCP/IP, DNS, and DHCP
- Familiarity with remote support tools and ticketing systems
Soft Skills and Cultural Fit
- Ability to work independently and manage time effectively in a remote environment
- Strong interpersonal skills with a customer-focused approach
- Adaptability and willingness to embrace new challenges
Benefits and Perks
Salary: [$SALARY_RANGE]
We offer a range of benefits designed to support your well-being and professional growth, including:
- Flexible work hours and fully remote work options
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Access to online training and development resources
- Employee wellness programs
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity and inclusion in the workplace. We encourage all qualified applicants to apply without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Location
This is a fully remote position.
We encourage applicants from all backgrounds to apply, even if you don't meet all the listed qualifications. If you are passionate about technology and eager to learn, we want to hear from you!