Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are seeking a motivated and detail-oriented Junior Desktop Support Technician to join our IT support team at [$COMPANY_NAME]. In this role, you will provide essential technical support, ensuring that our employees have the necessary tools and resources to perform their tasks effectively. You'll be the first point of contact for users experiencing technical issues, helping to resolve their problems promptly and efficiently.
Responsibilities
- Provide first-line support for hardware and software issues, troubleshooting and resolving user problems in a timely manner.
- Install, configure, and maintain desktop systems, laptops, and peripherals, ensuring all equipment is functioning correctly.
- Assist in the setup of new user accounts, including hardware and software configuration, ensuring a smooth onboarding experience.
- Perform routine maintenance on desktop systems and peripherals to optimize performance and security.
- Document technical issues and solutions in the ticketing system, contributing to the knowledge base for future reference.
- Collaborate with senior technicians and IT staff on more complex technical issues and projects.
- Participate in training sessions to enhance technical skills and knowledge of company systems and processes.
Required Qualifications
- 1+ years of experience in a technical support role, preferably in a desktop support capacity.
- Basic understanding of operating systems, including Windows and macOS.
- Familiarity with common hardware components, peripherals, and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills, with a customer-oriented approach.
Preferred Qualifications
- Experience with ticketing systems such as ServiceNow or Zendesk.
- CompTIA A+ certification or similar qualifications.
- Knowledge of Active Directory and user management.
- Familiarity with remote desktop support tools.
Soft Skills and Cultural Fit
- Strong attention to detail and the ability to work independently as well as part of a team.
- A proactive attitude toward problem resolution and a willingness to learn.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Empathy and patience when dealing with users experiencing technical difficulties.
Benefits and Perks
Salary range: [$SALARY_RANGE]. Additional benefits may include:
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan with company match.
- Opportunities for professional development and training.
Location
This role requires successful candidates to be based in-person at [$COMPANY_LOCATION].