Zipdev is looking for a talented Medical Virtual Assistant to join our remote team and collaborate with a US-based client. As Virtual assistant you will play a crucial role in supporting healthcare professionals and ensuring the smooth operation of our medical practice. You will perform administrative tasks, manage patient records, and assist with medical terminology-related duties. This role requires excellent organizational skills, attention to detail, and a strong understanding of medical terminology.
Responsibilities:
- Working as virtual front desk and admin support for her clinic, answering phones, emails, scheduling patients, uploading labs, checking legal docs, following up with patients for labs, etc.
- Managing calendar as a high-level exec assistant.
- Maintain electronic health records (EHR) and ensure accuracy and completeness of patient information.
- Communicate effectively with healthcare providers, patients, and other team members.
- Assist in developing marketing materials and promotional campaigns to attract new patients and retain existing ones.
- Coordinate with medical staff to ensure timely and accurate documentation of patient encounters.
- Assist patients with scheduling appointments, accessing telehealth services, and navigating healthcare portals.
- Provide excellent customer service to patients, addressing their questions, concerns, and feedback.
Requirements
- Bachelor's degree in Healthcare Administration, Marketing, Communications, or a related field.
- Experience working in a healthcare setting or medical office environment.
- 2+ years of experience as a Virtual Assistant
- Proficiency in Google Suite: Google Calendar and Google Drive.
- Strong written and verbal communication skills in English.
- Previous experience in marketing or customer support roles is preferred.
- Currently living in Latin America
Nice to haves:
- Familiarity with electronic health records (EHR) systems.
- Experience in social media advertising.
- Familiarity with medical terminology and understanding of healthcare practices and procedures.
Benefits
- Work remotely Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!