ZigZag Global

ZigZag Global, founded in 2015 by Al Gerrie and acquired by Global Blue in 2021, is a leading Software-as-a-Service (SaaS) platform dedicated to revolutionizing the e-commerce returns experience for both consumers and retailers worldwide. The company's core mission is to optimize e-commerce growth by simplifying the returns process, reducing associated costs, and offering a diverse range of shipping options. ZigZag's innovative technology digitizes the returns journey, moving away from outdated paper-based solutions to a sophisticated online returns portal. This portal provides consumers with greater flexibility and choice in how they return items, including options like post office drop-offs, parcel shops, lockers, and home collections, as well as facilitating exchanges instead of just refunds.

The platform is designed to enhance retailer profitability by minimizing logistical expenses through strategies such as consolidation, local market resale of returned goods, and reducing inbound consumer queries. By streamlining reverse logistics, ZigZag helps retailers manage the significant challenge of e-commerce returns, where return rates can be substantially high. The company's platform integrates with numerous leading merchant e-commerce software platforms and connects retailers to an extensive reverse logistics network. This network comprises hundreds of carrier services and warehouses across more than 130 countries. ZigZag is committed to sustainability, offering paperless returns, promoting eco-friendly carrier services, and enabling repair and recycling schemes. Trusted by a wide array of global e-commerce retailers, from large enterprises to smaller businesses, ZigZag continues to drive innovation in the returns management sector, aiming to make the process more efficient, cost-effective, and environmentally conscious for all stakeholders.